QSC Audio SPA-3 Vi. Technical Assistance & Service, Factory Service, Qualified Service Centers

Models: SPA-3

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VI. TECHNICAL ASSISTANCE & SERVICE

VI. TECHNICAL ASSISTANCE & SERVICE

Only a qualified technician should service your QSC product. There are no user serviceable components inside the unit and the risk of electric shock exists. Also, some components in your unit may require specific QSC replacements.

Technical Assistance

If you suspect that your SPA-3 is defective, check your system configuration and SPA-3 settings to determine the origin of the problem. Incorrect audio interfacing, poor cabling, or other system-level defects are the most frequent causes of problems in audio systems. For technical assistance beyond the scope of this manual, contact QSC Technical Services. We also offer comprehensive service manuals for many QSC models; contact us for details.

Factory Service

If your SPA-3 needs factory service, contact QSC Technical Services for return instructions. We will issue you a Return Authorization (RA) number for each unit. QSC cannot be responsible for products that are returned without an RA number.

Product Return Guidelines

1. Pack the product well for protection during shipment. Upon request, QSC will provide a factory shipping carton and packaging free of charge.

2. Include a copy of the sales receipt, your name, return address, and phone number with your return correspondence. Please include a reasonably detailed description of the defect.

3. Call QSC Technical Services for a Return Authorization number.

4. Mark the Return Authorization number on the outside of the packaging.

5. Ship the product prepaid to QSC Technical Services at the address listed below. We recommend United Parcel Service (UPS).

QSC Technical Services

1665 MacArthur Blvd.

Costa Mesa, California 92626 USA

Web:

www.qscaudio.com (product info and support)

 

www.qscstore.com (service and accessory sales)

E-mail:

tech_support@qscaudio.com

Telephone:

(800) 772-2834 (USA only)

 

 

+1

(714)

957-7150

 

 

+1

(714)

754-6175

Fax:

 

+1

(714)

754-6173

Bulletin

Board:

+1

(714)

668-7567

Qualified Service Centers

For your convenience, QSC maintains a network of qualified service centers. If you wish to take your QSC product to a local service center, you may call QSC Technical Services for a referral for one near you. However, accessories, input modules, and other peripheral QSC products must be returned to the QSC factory for service.

International Servicing

For service on QSC products purchased outside of the United States, contact the distributor or dealer in the country where the product was originally purchased. In many countries, the distributor or dealer may also refer you to a qualified service centers. QSC Technical Services can help you contact the distributor in your country.

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QSC Audio SPA-3 Vi. Technical Assistance & Service, Factory Service, Qualified Service Centers, International Servicing