Quantum 50002767 Basic T roubleshooting

Travan Portable USB Tape Drive User’s Guide 13

If you have problems installing or operating your drive, please read

through this section and try the proposed solutions.

Basic Troubleshooting 3

If your computer does not recognize your tape drive, first make sure of

the following:

• The power and USB cables are attached firmly.

• The computer and tape drive are turned on before you attach the

drive to your computer.

• You have installed the backup software properly.

If your computer still does not see the tape drive, see Advanced

Troubleshooting.

Note: If you have successfully installed the drive and software, but

later encounter problems, see Tape Operations

Troubleshooting.