Troubleshooting
If your phone is not operating as it should, please refer to the list of the problems in the following table to resolve the issue.
Problem | Possible Cause | Remedy |
No dialing tone | No connection to the LAN | Ensure that the network cable is correctly |
|
| connected to the LAN port and the hub. |
No display | No power | Ensure that the power supply is correctly plugged |
|
| in. |
“Waiting for CA…” Message | One of the following parameters is not | Check these parameters with your system |
and no dialing tone | set correctly: | administrator. |
| - Phone IP address |
|
| - Call agent (CA) address |
|
| - Subnet mask |
|
| - Gateway address |
|
Your caller cannot hear you | The handset cable is not correctly | Ensure that the handset cable is correctly plugged |
OR you cannot hear him. | plugged in. | into the handset and the telephone. |
The time is not the one you’ve | Time is automatically specified by the | Refer your system administrator. |
programmed. | network. |
|
“Phone needs to be rebooted” | Following changes in the | Press the “OK” key to reboot the phone. |
message | configuration of the phone, a reboot |
|
| is needed to take effect |
|
Phone does not always ring | Call forwarding activated or Do Not | Read the relevant section of the user guide. |
| Disturb facility set. | Deactivate the Call Forward function by pressing |
|
| Fwd and “enable” |
LED is blinking | Incorrect network connection | Unplug the Ethernet port and |
Service
If trouble is experienced with this equipment, for repair or warranty information, please visit the RCA web site at www.rca4business.com
12
