Warranty
What your warranty covers:
•Defects in materials or workmanship.
For how long after your purchase:
•1 year from date of purchase- Unit exchange, which includes parts and labor.
•The warranty for rental units begins with the first rental or 45 days from date of shipment to the rental firm, whichever comes first.
What we will do:
Exchange the unit with a new or, at our option, refurbished unit.
How you get service:
•Call
•A representative will troubleshoot your problem over the phone.
•If the representative determines that you should receive a replacement unit you will be provided with a Service Request (SR) number and the location of a nearby exchange point if one exists. No returns will be accepted without the SR number.
To receive a replacement unit before you return yours:
Option I:
1.Provide your Discover, MasterCard or Visa account number and expiration date to your phone representative. This is for security purposes only and your account will not be charged at this time.
2.We will send you a replacement unit.
3.If you return the unit to us within 14 days from the date you were provided a SR number, only items not covered by warranty will be charged to your account. If your unit is not received within 14 days, the suggested retail value of the receiver will be charged to your credit card. This amount will be credited, less a $10 handling fee, if the unit is subsequently received.
4.Ship your defective unit back to us using the replacement unit’s carton. Shipping instructions will be included on the carton along with your SR number which will allow you to easily ship the unit back to us. Make sure you insure your shipment in case of damage or loss. Include
with the shipment:
•Proof of purchase in the form of a bill of sale or receipted invoice which is evidence that the product is within the warranty period must be presented to obtain warranty service. For rental firms, proof of first rental is also required.
•A brief note describing your receiver problem.
•Your name, address and phone number.
Option II:
1.For a fee of $10.00, we will send a replacement unit to our exchange point.
2.The exchange location will notify you of its arrival.
3.Take your unit and evidence of purchase date, such as a bill of sale, to the exchange location and you will be provided the new or refurbished unit. Please retain all accessories such as the remote control hand unit.
4.If the repairs are covered by your warranty, you will not be billed.
Thomson assumes no responsibility of warranty shipments from the customer to the factory if not shipped in the manner prescribed by Thomson.
Return transportation, storage, handling and insurance costs are your responsibility. We accept no responsibility in case of damage or loss.
To receive a replacement unit after we have received your unit:
•Write the SR number on the outside of the carton used to return the unit. Make sure you insure your shipment in case of damage or loss.
•Carefully pack the unit using the original box and packing material if possible. Please retain all accessories that were included with your unit such as the remote control hand unit.
18 | Chapter 3 |