Additional information
Tips and troubleshooting
Cannot delete files on the player.
•For any files you have transferred to the player, you may delete them while you have connected the player with your computer. Highlight the unwanted file in the player’s file directory on your computer and press the delete key on your computer to delete the file. Subscribed files are best to be removed through Windows Media® Player.
•For deleting files from the player, refer to Option menu from page
Player repeats same tracks or all tracks.
•Repeat play is turned on. Press the PLAY button to show the option menu and change the play mode.
Audio distorted at high volume.
•Change the Equalizer mode to Flat.
•Turn down the volume.
The audio tracks on my player keep skipping or popping.
•You’ll need to
•Try recording with Error Correction setting turned on.
Player turns itself off.
•Your player turns itself off if you leave it in pause mode or navigation mode for the duration specified in PowerSave setting.
The player cannot be turned on.
•Battery is empty.
•Ensure the keys lock is not activated.
•Reset the player by pressing and holding MENU 
for more than 10 seconds.
•If the player still cannot be turned on after resetting, perform a firmware upgrade to restore it.
•Please go to www.rcaaudiovideo.com for more details.
Player does not respond to key presses.
•If your player stops responding to key presses, you can reset it by pressing and holding MENU 
for more than 10 seconds. Most of your settings will be preserved; only the settings that you have changed after your last power off will be lost.
•This player may temporarily cease to function if subjected to electrostatic disturbance.
To resume normal operation, it may be necessary to cycle the power off and back on or you can reset it by pressing and holding MENU 
for more than 10 seconds.
Player cannot play WMA songs.
•Secure music download files must be transferred to your player through the Windows Media Player or the application recommended by your online music download service (Note: Services and applications must be Windows Media
The player takes a long time to read files in a folder.
•File reading may take longer if too many files are put in a single folder.
Song information is not showing correctly.
•Song information may not match your current player’s language setting. Change the language setting.
Cannot view picture files.
•The player only supports .jpg extension file, and do not support other formats like .bmp, .tiff,
.jpeg.
Cannot play video files.
•All video contents must be converted by RCA EasyRip software which comes with the player. Other format of video file will not be supported.
Cannot play audible files.
•Make sure the file format is correct. The player supports Format 4 Audible file.
The player reports that it is full.
•You have filled the capacity of the internal memory of the player.
•You have exceeded the maximum number of items that this player supports. Your player can only support up to 4000 media items (including folders & files) within eight hierarchy of folder in maximum.
25
