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7.4 How to Request for Support
After checking this manual, fill in the following information and email to your local distributor.
For prompt response, please specify the following information:
(1) Contact address
•Company name
•Department
•Responsible person
•Phone number
•Fax number
• E-mail address
(2) Product information
•Name of the programming adapter
•Serial number
•Date of purchase
•Target MCU
•Symptoms (Fails blank check/Cannot write a program/Fails verification etc.)
•Detailed symptoms
•How often does the problem occur? (2 out of 10 etc.)
•When did the problem start to occur? (Since purchase/Used to work correctly)
•Type name of the PROM programmer (Advantest R4945A etc.)
• Specified device when writing to PROM (M27C101 etc.)
•Specified programming area when writing to PROM
•Switch settings of the adapter when writing to PROM