Ricoh LF 125 (H915) Solving Problems

T

ROUBLESHOOTING

8.11

8

Solving Problems

The following chart lists some conditions that may occur and the

recommended solutions. Follow the suggested solutions until

the problem is corrected. If the problem persists, please call for

service.

Paper Feeding Problems

Condition Suggested solutions

Paper is jammed during

printing. Clear the paper jam. See page 8.3.

Paper sticks together.

• Ensure that there is not too much paper in the paper tray.

The paper tray can hold up to 250 sheets of paper,

depending on the thickness of your paper.

• Make sure that you are using the correct type of paper. See

“Paper Specification” on page A.5.

• Remove paper from the paper tray and flex or fan the paper.

• Humid conditions may cause some paper to stick together.

Multiple sheets of paper

do not feed.

• Different types of paper may be stacked in the paper tray.

Load the paper of only one type, size and weight.

• If multiple sheets have caused a paper jam, clear the paper

jam. See page 8.3.

Paper does not feed into

the machine.

• Remove any obstructions inside the machine.

• Paper has not been loaded correctly. Remove paper from the

tray and reload it correctly.

• There is too much paper in the paper tray. Remove excess

paper from the tray.

• The paper is too thick. Use only paper that meets the

specifications required by the machine. See “Paper

Specification” on page A.5.

The paper keeps

jamming.

• There is too much paper in the paper tray. Remove excess

paper from the tray.

• An incorrect type of paper is being used. Use only paper that

meets the specifications required by the machine. See

“Paper Specification” on page A.5. If you are printing on

special materials, use the manual feeder.

• There may be debris inside the machine. Open the front

cover and remove the debris.

Transparencies stick

together in the paper

exit.

Use only the transparencies specifically designed for a laser

printer. Remove each transparency as it exits from the

machine.

Envelopes skew or fail

to feed correctly. Ensure that the paper guides are against both sides of the

envelopes.

Contents

Main About the Operating Instructions Safety Information Safety During Operation WARNING: For North America Page ** v Positions of Labels and Hallmarks for WARNING and CAUTION Labels NOTICE vi Notice about the Telephone Consumer Protection Act (Valid in USA only). Caution Note: vii Differences Between British and American English viii ix C ONTENTS TARTED S ETTING P AXING F OPYING C xi Page xiii T S 1 1.2 Setting Up Your Machine Unpacking 1.3 S Key layout sheet Page 1.5 Selecting a Location Clearance Space 1.6 ETTING S Understanding the Component Location These are the main components of your machine: Rear View Front View 1.7 Control Panel Functions 3 1.8 1.9 Attaching Accessories Document Output Support Handset and Handset Cradle 1.11 Installing the Toner Cartridge Page Loading Paper 1.14 1.15 Changing the Paper Size in the Paper Tray 1.16 Making Connections 1.17 1.18 Connecting to your computer (for MFP model only) 1.19 Turning the Machine On 1.20 Installing Software About Software Type 1200 Driver Remote Control Panel 1.21 Printer Driver Features 1.22 Installing Software in Windows System Requirements Supported Operating System Minimal Requirements Recommended Installing Software in windows 1.24 Repairing Software 1.25 Page Removing Software 1.27 Setting Up the Machine System 1.29 Setting the Machine ID 1.30 Entering Characters Using the Number Keypad Keypad Letters and Numbers Changing Numbers or Names Inserting a Pause 1.32 Changing the Clock Mode Setting the Paper Type and Size 1.34 Setting Sounds Speaker, Ringer, Key Sound and Alarm Sound Speaker Volume Using the Save Mode Power Save Mode PAPER HANDLING 2.2 Selecting Print Materials Type, Input Sources and Capacities 2.3 Guidelines for Paper and Special Materials 2.4 Selecting an Output Location Printing to the Front Output Tray Printing to the Rear Output Slot 2.5 2.6 2.7 Loading Paper in the Paper Tray 2.8 Using the Manual Feeder Page 2.10 Setting the Paper Type and Size for the Manual Feeder 3 3.2 Loading Paper for Copying Preparing a Document Making a Copy 3.4 Setting Copy Options Darkness 3.5 Original Type Number of Copies Reduced/Enlarged Copying Changing the Default Settings 3.8 Setting the Time Out Option Collation Copying 4 Sending a Fax Changing the Fax Setup options 4.3 Available Fax Setup Options 4.4 Page 4.6 Adjusting the Document Resolution 4.7 4.8 Sending a Fax Manually 4.9 4.10 Receiving a Fax About Receiving Modes 4.11 Loading Paper for Receiving Faxes Receiving Automatically in Fax Mode 4.12 Receiving Automatically in Ans/Fax Mode Receiving Manually in Tel Mode 4.13 Receiving Manually Using Remote Receive Start Code Receiving Faxes Using the DRPD Mode 4.14 Receiving Faxes in the Memory 4.15 Automatic Dialing One-touch Dialing Storing a Number for One-touch Dialing Sending a Fax using a One-touch Number Speed Dialing Storing a Number for Speed Dialing Sending a Fax using a Speed Number Group Dialing Setting a Group Dial Number Editing Group Dial Numbers 4.20 Sending a Fax Using Group Dialing (Multi-address Transmission) Searching for a Number in the Memory Searching Sequentially through the Memory Searching with a Particular First Letter Printing a Phone Book List 4.22 Advanced Fax Functions Sending Broadcasting Faxes 4.23 Sending a Delayed Fax 4.24 4.25 Sending a Priority Fax 4.26 Polling a Remote Machine Adding Documents to a Scheduled Fax Canceling a Scheduled Fax 4.29 Additional Features Using Secure Receiving Mode Page Printing Reports 4.32 Multi-communication Report Power Failure Report Printing a Report Page 4.34 Advanced Fax Setting Options 4.35 4.36 Using the Remote Control Panel (for MFP model only) 4.37 F The Phone Book Tab When you click Group Dial, the following window opens. Click the Phone Book tab to create and edit Phone Book entries. Page 5 (for MFP model only) 5.2 Printing a Document in Windows 5.3 5.4 5.5 Canceling a Print Job 5.6 Using a Favorite Setting Using Help 5.7 Setting Paper Properties 5.8 ( MFP ) Setting Graphic Properties 5.10 5.11 Printing Multiple Pages on One Sheet of the Paper 5.12 Printing a Reduced or Enlarged Document 5.14 Fitting Your Document to a Selected Paper Size 5.15 Printing Posters 5.16 Using Watermarks Using an Existing Watermark 5.17 Creating a Watermark Editing a Watermark Deleting a Watermark 5.19 Using Overlays What is an Overlay? Creating a New Page Overlay 5.20 5.21 Using a Page Overlay 5.22 Deleting a Page Overlay Setting Up the Locally Shared Printer In Windows 9x/Me In Windows NT 4.0/2000/XP Page 6 (for MFP model only) 6.2 Scanning Basics Scanning Process with TWAIN- enabled Software 7 7.2 Clearing the Memory 5 7.3 Adjusting Shading Cleaning Your Machine Cleaning the Outside Cleaning the Inside Cleaning the Scan Unit Page 7.7 Maintaining the Toner Cartridge Toner Cartridge Storage 7.8 Redistributing Toner 7.9 Replacing the Toner Cartridge Setting the Notify Toner Option Cleaning the Drum Ignoring the Toner Empty Message Page 8 Clearing Document Jams Input Misfeed Exit Misfeed 8.3 Clearing Paper Jams In the Paper Tray In the Paper Exit Area 8.6 In the Fuser Area or Around the Toner Cartridge In the Manual Feeder 8.7 Tips for Avoiding Paper Jams 8.8 Clearing LCD Error Messages 8.9 8.10 8.11 Solving Problems Paper Feeding Problems 8.12 Faxing Problems Copying Problems 8.13 Page Page 8.16 8.17 8.18 Printing Problems 8.19 8.20 8.21 Scanning Problems 8.22 (for MFP model only) The unit scans very slowly. The scanner does not work. Page A.2 General Specifications SET dimension (WxDxH) 100 ~ 127 VAC 220 ~ 240 VAC) Standby mode: 85 W(100 ~ 127 VAC) / 95 W(220 ~ 240 VAC) Facsimile Specifications A.3 Scanner and Copier Specifications Printer Specifications A.5 Paper Specification Overview Supported Sizes of Paper A.6 *for MFP model only N Guidelines for Using Paper A.7 The following problems may cause print quality deviations, jamming or even damage to the machine: A.8 Paper Specifications Paper Output Capacity Paper Storage Environment A.9 Envelopes A.10 Envelopes with Double Side Seams Envelopes with Adhesive Strips or Flaps Envelope Margins Envelope Storage Labels Transparencies A.11 I A B C D N O P R S T U V W Page i Safety Information Safety During Operation CAUTION: Power Supply For Fax or Telephone Ozone Safety Positions of Labels and Hallmarks for WARNING and CAUTION Labels ** Control Panel Functions Page Page Printing a Report Page Page Page Page Page About the Operating Instructions Safety Information Safety During Operation WARNING: For North America Page v Positions of Labels and Hallmarks for WARNING and CAUTION Labels ** NOTICE vi Notice about the Telephone Consumer Protection Act (Valid in USA only). Caution Note: vii Differences Between British and American English viii ix C ONTENTS TARTED S ETTING P APER AXING F OPYING RINTING xii S AINTENANCE M CANNING T ROUBLESHOOTING PPENDIX A Page 1.2 Setting Up Your Machine Unpacking 1.3 S Remove the packing tape from the front, back and sides of the machine. Key layout sheet 1.4 Selecting a Location Clearance Space 1.5 ETTING S Understanding the Component Location These are the main components of your machine: Rear View Front View 1.6 Control Panel Functions 3 1.7 1.8 Attaching Accessories Document Output Support 1.9 Installing the Toner Cartridge Page Loading Paper 1.12 1.13 Changing the Paper Size in the Paper Tray 1.14 3 1.15 Making Connections 1.16 1.17 Connecting to your computer 1.18 Turning the Machine On 1.19 Installing Software About Software Type 2200 Driver Remote Control Panel 1.20 Printer Driver Features 1.21 Installing Software in Windows System Requirements Supported Operating System Minimal Requirements Recommended Installing Software In Windows 1.23 1.24 Repairing Software 1.25 1.26 Removing Software Setting Up the Machine System 1.28 Setting the Machine ID 1.29 Entering Characters Using the Number Keypad Keypad Letters and Numbers Changing Numbers or Names Inserting a Pause 1.31 Changing the Clock Mode Setting the Paper Type and Size 1.33 Setting Sounds Speaker, Ringer, Key Sound and Alarm Sound 2 Speaker Volume Using the Save Mode Power Save Mode 2 2.2 Selecting Print Materials Type, Input Sources and Capacities 2.3 Guidelines for Paper and Special Materials Only use materials specifically recommended for use in laser printers. 2.4 Selecting an Output Location Printing to the Front Output Tray Printing to the Rear Output Slot 2.5 2.6 2.7 Loading Paper in the Paper Tray 2.8 Using the Manual Feeder Page 2.10 Setting the Paper Type and Size for the Manual Feeder 3 3.2 Loading Paper for Copying Preparing a Document Making a Copy 3.4 Setting Copy Options Darkness 3.5 Original Type Number of Copies Reduced/Enlarged Copying Changing the Default Settings 3.8 Setting the Time Out Option Collation Copying 4 Sending a Fax Changing the Fax Setup options 4.3 Available Fax Setup Options 4.4 Page 4.6 Adjusting the Document Resolution 4.7 4.8 Sending a Fax Manually 4.9 4.10 Receiving a Fax About Receiving Modes 4.11 Loading Paper for Receiving Faxes Receiving Automatically in Fax Mode 3 4.12 Receiving Automatically in Ans/Fax Mode Receiving Manually in Tel Mode 4.13 Receiving Manually Using Remote Receive Start Code Receiving Faxes Using the DRPD Mode 4.14 Receiving Faxes in the Memory 4.15 Automatic Dialing One-touch Dialing Storing a Number for One-touch Dialing Sending a Fax using a One-touch Number Speed Dialing Storing a Number for Speed Dialing Sending a Fax using a Speed Number Group Dialing Setting a Group Dial Number Editing Group Dial Numbers 4.20 Sending a Fax Using Group Dialing (Multi-address Transmission) Searching for a Number in the Memory Searching Sequentially through the Memory Searching with a Particular First Letter Printing a Phone Book List 4.22 Advanced Fax Functions Sending Broadcasting Faxes 4.23 Sending a Delayed Fax 4.24 4.25 Sending a Priority Fax 4.26 Polling a Remote Machine 4.27 Adding Documents to a Scheduled Fax Canceling a Scheduled Fax 4.29 Additional Features Using Secure Receiving Mode Page Printing Reports 4.32 Junk Fax Number List Multi-communication Report Power Failure Report Printing a Report Page 4.34 Advanced Fax Setting Options Select to turn the feature off. Anybody can send you a fax. 4.35 4.36 Using the Remote Control Panel 4.37 F The Phone Book Tab When you click Group Dial, the following window opens. Click the Phone Book tab to create and edit Phone Book entries. Page 5 5.2 Printing a Document in Windows 5.3 5.4 5.5 Canceling a Print Job 5.6 Using a Favorite Setting Using Help 5.7 Setting Paper Properties 5.8 5.9 Setting Graphic Properties 5.10 Advanced Options Lighten 5.11 Printing Multiple Pages on One Sheet of the Paper 5.12 5 6 Printing a Reduced or Enlarged Document Fitting Your Document to a Selected Paper Size 5.15 Printing Posters Using Watermarks Using an Existing Watermark Creating a Watermark Editing a Watermark Deleting a Watermark 5.19 Using Overlays What is an Overlay? Creating a New Page Overlay Page Using a Page Overlay Deleting a Page Overlay Setting Up the Locally Shared Printer In Windows 9x/Me Page In Windows NT 4.0/2000/XP Page 6 6.2 Scanning Basics Scanning Process with TWAIN- enabled Software 7 7.2 Clearing the Memory 5 7.3 Adjusting Shading Cleaning Your Machine Cleaning the Outside Cleaning the Inside Cleaning the Scanning Glass 7.6 Maintaining the Toner Cartridge Toner Cartridge Storage 7.7 Redistributing Toner Replacing the Toner Cartridge Setting the Notify Toner Option Cleaning the Drum Ignoring the Toner Empty Message 8 Clearing Document Jams 8.3 Clearing Paper Jams In Tray 1 In Tray 2 In the Paper Exit Area 8.6 In the Fuser Area or Around the Toner Cartridge In the Manual Feeder 8.7 Tips for Avoiding Paper Jams 8.8 Clearing LCD Error Messages 8.9 8.10 8.11 Solving Problems Paper Feeding Problems 8.12 Printing Problems Printer Driver Type 2200 8.13 8.14 Printing Quality Problems Light or faded print Page 8.16 Vertical repetitive defects Page skew Background scatter Misformed characters 8.17 8.18 Character Voids Horizontal stripes 8.19 Copying Problems 8.20 Scanning Problems 8.21 Faxing Problems 8.22 A A Installing an Optional Tray Setting Tray 2 in the Printers Properties A.4 Setting the Paper Type and Size for Tray 2 A.5 Specifications Card stock, Envelopes (60 ~ 163 g/m 1 sheet (weight: 60~163 g/m General Specifications , 16~43 lb) Scanner Specifications Copier Specifications A.7 Single Document Multi Copy Printer Specifications Multi Document Multi Copy A.8 Facsimile Specifications Letter, A4, Legal, Paper Type Planin paper(60~90 g/m , 16~24lb) A.9 Paper Specifications C Overview A.10 For best results, use conventional 75 g/m Guidelines for Using Paper Paper Specifications A.11 A.12 Paper Output Capacity Paper Storage Environment A.13 Envelopes Envelopes with Double Side Seams Envelopes with Adhesive Strips or Flaps A.14 Envelope Margins Labels Page I A B C D N O P R S T U V W Page i Safety Information Safety During Operation CAUTION: Power Supply For Fax or Telephone Ozone Safety Positions of Labels and Hallmarks for WARNING and CAUTION Labels Control Panel Functions Page Page Printing a Report