C o m p l i a n c y
1RoHS-Alcatel-Lucent’s OmniSwitch 6850 family was among the first hardware devices to be in compliance with the new European Community's directive – Restriction on Hazardous Substances in Electrical and Electronic Equipment (RoHS)
2 WEEE (Waste Electrical and Electronic Equipment)
3 NEBS Level 3 Certified for all of the non-PoE models
Service & Support
WARRANTY
Limited lifetime hardware warranty: Limited to the original owner, and will be provided for up to five years after the product’s End-of-Sales announcement. Faulty parts will be replaced via a five (5)-business day AVR (Advance Replacement) RMA.
SUPPORT BASIC
One year – 7x24 phone. Includes e-service Web access, software releases, repair and return of hardware to be completed in 10 business days from receipt.
SUPPORT PLUS
One year – 7x24 phone. Includes e-service Web access, software releases and advanced shipment for next business day arrival of replacement hardware.
SUPPORT TOTAL (AVAILABLE ONLY IN N. AMERICA)
One year – 7x24 phone. Includes eService Web access, software releases, same day 4-hour on site hardware replacement (labor and parts) 7 days a week, 24 hours a day. Excludes NMS and Authentication Services software.
Alcatel-Lucent OmniSwitch 6850 13
