My tip is not included, how do I order a new one?
First review the included Tip Compatibility Guide to locate the correct tip for your specific laptop. You can also go to the Tip Wizard at www.rocketfishproducts.com for a complete listing of compatible models. If the compatible tip for your device is not included in the adapter package, one free tip can be ordered through the Tip Wizard at www.rocketfishproducts.com. Simply use the Tip Wizard to locate your device manufacturer and model and you can order your complimentary tip. If you are unable to locate your device in the Tip Wizard please contact Rocketfish customer service at (800)
How do I connect the tip to the adapter cable?
Once you have selected the correct tip for your laptop, connect the tip to the output cable, making sure that the ridge on the inside of the tip aligns properly with the groove in the output cable connector.
Additionally, the pins on the inside of the tip should be in line with the holes in the output cable. The tip should be pushed firmly onto the cable until the tip and cable meet and there is no gap.
What other laptops can I use this adapter for?
The Rocketfish Universal Power Adapter is compatible with thousands of laptop models. A complete list of compatible laptops can be viewed through the Tip Wizard at www.rocketfishproducts.com.
Why doesn't the tip fit into my laptop?
If the tip does not appear to fit into your laptop you may have selected the incorrect tip for your device. The tip should fit snugly inside the DC input jack on the side or back of your laptop. If the tip will not fit into the jack do not force the tip. Confirm you have selected the correct tip for your laptop by referencing the included Tip Compatibility Guide or visiting the Tip Wizard at www.rocketfishproducts.com. If you need additional assistance please contact Rocketfish customer service at (800)
Will using an incorrect tip damage my laptop?
The tips are designed to be used with specific laptops and so you should only use the tip that is designated specifically for your laptop. The correct tip can be identified by using the online Tip Wizard at www.rocketfishproducts.com or by locating your specific laptop in the included Tip Compatibility Guide.