My computer does not detect the enclosure

Check the power adapter and make sure the adapter is working.

Make sure all of the cables and plugs are securely fastened.

Make sure that the SATA cable or the USB cable is connected firmly to your enclosure and computer.

Make sure that the USB cable or eSATA cable is not broken.

Open the enclosure and make sure that all connections are securely fastened.

Try using the rear USB ports on the back of the PC instead of the front USB ports.

Check for motherboard compatibility issues.

Check for hard drive compatibility issues.

There is a USB icon in the system tray, but I can’t find the hard disk in “MY COMPUTER”.

Make sure the HDD has been initialized and partitioned before hardware installation. Refer to “Creating A New Partition” on page 25.

My memory card does not appear in My Computer or Windows Explorer

Try a different memory card of the same type in the same slot. If a different memory card works, replace the original memory card.

Shine a flashlight into the empty card slots. Check if any pin inside is bent. Straighten bent pins with the end of a mechanical pencil or paper clip.

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