Troubleshooting

Problem

Solution

No audio

• Make sure that the volume is not turned down

 

or muted.

 

• Make sure that the All-Mute feature is not

 

turned on. When All-Mute is turned on, the

 

mute indicator on the in-line control unit lights

 

red. Press the ALL MUTE button on the left

 

earcup to turn off All-Mute. The chat and game

 

audio turn back on and the LED turns off.

 

• Make sure that the sound on the connected

 

device (such as a gaming console, computer, or

 

audio device) is not muted or turned down too

 

low.

 

• Rotate the CHAT/GAME VOLUME control on

 

the in-line control unit to adjust the balance

 

towards the chat volume.

 

• Make sure that all connections are connected

 

correctly and securely.

Chat is not working on a PS3

• Make sure mute indicator on the in-line control

 

unit is not yellow. If the mute indicator is yellow,

 

press the MIC MUTE button to restore sound

 

and turn off the mute indicator.

 

• Rotate the CHAT/GAME VOLUME dial on the

 

in-line control unit to adjust the balance

 

between the game volume and the chat

 

volume.

 

• Make sure the USB connector on the in-line

 

control unit cable is connected to PS3.

 

• Refer to PS3 Section regarding the system

 

setting for Chat.

Chat is not working on an

• Make sure mute indicator on the in-line control

Xbox 360

unit is not yellow. If the mute indicator is yellow,

 

press the MIC MUTE button to restore sound

 

and turn off the mute indicator.

 

• Rotate the CHAT/GAME VOLUME dial on the

 

in-line control unit to adjust the balance

 

between the game volume and the chat

 

volume.

 

• Make sure the USB connector on the in-line

 

control unit cable is connected to Xbox 360.

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