Netflix Account. In order to use the Roku Product, you must maintain a valid and active Netflix, Inc. account in good standing and must adhere to the Netflix, Inc. terms of service.
Privacy. Our privacy policy explains our privacy policies regarding the collection, use, and disclosure of personally identifiable and anonymous information. Such policy may be accessed through our website at http://www.roku.com/privacy.php and may be modified by Roku at any time for any reason. Roku collects and use anonymous information that is not personally identifiable to you. Once you register the Roku Product, we will also collect and use personally identifiable information that you provide as part of registration such as your name, address, email address, or phone information. In connection with this Agreement, we may collect and use certain anonymous and personally identifiable information, as applicable, regarding the Roku Product including, but not limited to, billing records, maintenance and repair records, marketing information, and customer feedback. On behalf of our partner, Netflix, Inc., we may also collect certain information regarding your usage of the Roku Product in connection with the Netflix service (the “Netflix Information”), which we will provide to Netflix, Inc. The collection, use, and disclosure of all Netflix Information is subject to Netflix, Inc.’s privacy policy, which is available at http://www.netflix.com/PrivacyPolicy, as may be modified by Netflix, Inc. from
Thirty Day Money Back Guarantee. If you are the original purchaser and you are not completely satisfied with the Roku Product, Roku offers a
Limited Warranty. Subject to the provisions herein, Roku warrants the Roku Product against defects in materials and workmanship under normal use for a period of one (1) year from the date of purchase (“Warranty Period”). If Roku determines that the Roku Product is defective, Roku will either repair unit or replace the unit (with either a new or rebuilt Roku Product), at its option, at no charge and, if applicable, will pay the labor charges incurred by any Roku authorized service facility. If the Warranty Period has expired, you are responsible for the payment of all labor charges and may obtain parts from a Roku authorized service facility or a Roku Product from the Roku service center at your expense. The foregoing sets forth Roku’s sole obligation and your exclusive remedy in the event of any breach of this limited warranty.
Warranty Service Process. To obtain warranty service, you must first obtain an RMA number (Return Merchandise Authorization) from a Technical Support Representative at Roku. A Technical Support Representative may be reached by emailing support@rokulabs.com or calling our toll free number for customer care
Notices
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