Before calling for service, check the information in this section to see if you can remedy any
problems yourself. If you do need assistance, please call the phone number on the warranty
card, the phone number on the Information section or contact your dealer.
Symptom Check List Solutions
No images on the
screen. I cannot turn
on the monitor.
Is the power cord connected
properly? Check the power cord connection and
supply.
Can you see "No Connection,
Check Signal Cable" on the
screen?
Check the signal cable connection.
If the power is on, reboot the
computer to see the initial screen
(the login screen), which can be
seen.
If the initial screen (the login screen)
appears, boot the computer in the
applicable mode (the safe mode for
Windows ME/XP/2000) and
then change the frequency of the video
card.
Note: If the initial screen (the login
screen) does not appear, contact a
service center or your dealer.
Can you see "Video mode not
supported" on the screen? You can see this message when the
signal from the video card exceeds the
maximum resolution and frequency
that the monitor can properly handle.
Adjust the maximum resolution and
frequency that the monitor can properly
handle.
There is no image on the screen.
Is the power indicator on the
monitor blinking at 1 second
intervals?
The monitor is in PowerSaver mode.
Press a key on the keyboard or move
the mouse to activate the monitor and
restore the image on the screen.
I cannot see the On
Screen Display. Have you locked the On Screen
Display (OSD) Menu to prevent
changes?
Unlock the OSD by pressing the
MENU button for at least 5 seconds.
Check List
User’s Manual
Troubleshooting