Samsung 400BX 7

147

7 Troubleshooting Guide

7.1 Requirements Before Contacting Samsung Customer

Service Center

7.1.1 Testing the Product

Before calling Samsung Customer Service Center, test your product as follows. If the problem persists,

contact Samsung Customer Service Center.

Check if your product is operating normally by using the product test function.

If the screen remains blank while the power LED blinks even when the product is correctly connected to

a PC, perform product testing.

1Power off both the PC and product.

2Disconnect all the cables from the product.

3Power on the product.

4If "No Signal" is displayed, the product is operating normally.

If the screen remains blank, check the PC system, video controller and cable.

7.1.2 Checking the Resolution and Frequency

"Not Optimum Mode" will briefly be displayed if a mode that exceeds a supported resolution is selected

(refer to Supported Resolutions).

Contents

Main Copyright Cleaning Storage Safety Precautions Symbols Electricity and Safety Installation Page Operation Page -_- Page BEFORE USING THE PRODUCT PREPARATIONS CONNECTING AND USING A SOURCE DEVICE USING MDC SCREEN ADJUSTMENT SOUND ADJUSTMENT SETTINGS TROUBLESHOOTING GUIDE Page 1 1.1 Checking the Contents 1.1.2 Checking the Components Components Items sold separately 1.2 Parts 1.2.1 Frontal Sensor 1.2.2 Reverse Side 1.2.3 Anti-theft Lock 1 2 3 4 1.2.4 Remote Control other display devices to be inadvertently controlled. VOL OFF 123 456 789 - 0 1 2 3 Remote Control Reception Range 7m ~ 10m 1.3 Before Installing the Product (Installation Guide) 1.3.1 Tilting Angle and Rotation 1.3.2 Ventilation 1. Installation on a Perpendicular Wall 2. Installation on an Indented Wall 3. Installation in an Indented Floor Page 1.4 Installing the Wall Mount 1.4.1 Preparing before installing Wall-Mount 1.4.2 Installing the Wall Mount Kit 1.4.3 Wall Mount Kit Specifications (VESA) 1.5 Remote Control 1.5.1 Cable Connection Page 1.5.2 Control Codes Viewing control state (Get control command) Controlling (Set control command) Command Power control Volume control Input source control Page Screen Screen size control PIP On/Off control Auto adjustment control (PC and BNC only) Video Wall Mode Control Safety Lock 2 2.1 Before Connecting 2.1.1 Pre-connection Checkpoints 2.2 Connecting and Using a PC 2.2.1 Connecting to a PC Connection using the D-SUB cable (analogue type) 1 2 Page Page 2.2.3 Changing the Resolution Page Page 2.3 Connecting to a Video Device 2.3.1 Connection Using the Video Cable 1 2 3 Page 2.3.3 Connection Using an HDMI-DVI Cable 1 2 3 2.4 Connecting to a TV Tuner Box (US Only) 2.5 Connecting and Using a Source Device 2.5.1 Source List/Edit Name Source List 3 4 3 DVI will be displayed as TV if a TV tuner box is connected. 4 shown below. 5 Source AutoSwitch Settings 3 4 Page 3 3.1 Configuring Settings for Multi Control 3.1.1 Configuring settings for Multi Control 2 3.2 Connection Using the RS232C Cable 3.3 MDC Program Installation/Uninstallation 3.4 Using the MDC Program 3.4.1 Connecting to MDC 3.4.2 Connection Management Page Page Page Page Page 3.4.7 Main Screen Layout 3.4.8 Menus Home Volume Alert 3.4.9 Screen Adjustment Custom Options Size 3.4.10 Sound Adjustment 3.4.11 System Setup Video Wall Page PIP General Fan & Temperature Security OSD Display Time Page Screen Burn Protection 3.4.12 Tool Settings Security Reset Edit Column Information Page Group Management 1 2 Page Page 3 4 3.4.14 Troubleshooting Guide Page 4 Configure the Picture settings (Brightness, Color Tone, etc.). 4.1 Mode 4.1.1 Changing the Picture Mode 3 Page 4.2 Custom 4.2.1 Configuring the Custom Settings 3 1 2 1 2 4.3 Color Tone 4.3.1 Configuring the Color Tone Settings 3 1 4.4 Color Control 4.4.1 Configuring the Color Control Settings 3 4 5 4.5 Color Temp. 4.5.1 Configuring the Color Temp. Settings 3 4 4.6 Image Lock 4.6.1 Configuring the Image Lock Settings 3 4 5 4.7 Auto Adjustment 4.8 Signal Balance 4.8.1 Configuring the Signal Balance Settings 3 4 5 6 7 4.9 Size 4.9.1 Changing the Picture Size 3 1 If the input source is AV or Component: 4.10 Digital NR 4.10.1 Enabling Digital NR 3 4 4.11 HDMI Black Level 4.11.1 Configuring the HDMI Black Level Settings 3 4 4.12 Film Mode 4.12.1 Enabling Film Mode 3 4 4.13 Dynamic Contrast 4.13.1 Changing the Dynamic Contrast Setting 3 4 4.14 Lamp Control 4.14.1 Changing the Lamp Control Setting 3 4 4.15 Picture Reset 5 Configure the sound (Sound) settings for the product. 5.1 Mode 5.1.1 Changing the Mode Setting 3 5.2 Custom 5.2.1 Configuring the Custom Settings 3 4 5 5.3 Auto Volume 5.3.1 Changing the Auto Volume Setting 3 4 5.4 SRS TS XT 5.4.1 Setting SRS TS XT 3 4 5.5 Sound Reset 6 You can configure additional settings as required. 6.1 Language 6.1.1 Changing the Language 3 4 6.2 Time Page 6.2.3 Timer1 / Timer2 / Timer3 Setting Timer 3 4 5 6 6.2.4 Holiday Management Setting Holiday Management 3 4 6 Settings 6.3 Menu Transparency M e d i u m M o v e E n t e r R e t u r n Set the transparency for the menu windows: High, Medium, Low, Opaque zSelect Menu Transparency and move to the option you want. The menu window will be displayed 6.4 Safety Lock Page 6.5 Energy Saving 6.6 Video Wall 6.6.1 Video Wall Enabling Video Wall 3 4 5 Page 6.6.3 Horizontal Setting Horizontal 4 5 6 6.6.4 Vertical Setting Vertical 4 5 6 6.6.5 Screen Position Changing Screen Position 4 5 6 6.7 Safety Screen 6.7.1 Pixel Shift Setting Pixel Shift 4 Page 6.7.2 Timer Setting Timer 4 6.7.3 Bar / Eraser Setting Bar / Eraser 5 6.8 Resolution Select 6.9 Power On Adjustment 6.10 OSD Rotation 6.11 Advanced Settings 6.11.1 Temperature Configuring Temperature Control 3 4 Page Page 6.11.4 Standby Control Setting Standby Control 3 4 5 6 Page Page 6.12 Setup Reset 6.13 Reset All 7 7.1 Requirements Before Contacting Samsung Customer Service Center 7.1.1 Testing the Product 1 2 3 4 7.1.2 Checking the Resolution and Frequency 7.1.3 Check the followings. Page Page 7.2 Q & A Page 8 8.1 General Page 8.2 PowerSaver 8.3 Preset Timing Modes Page Contact SAMSUNG WORLDWIDE Samsung Zrt., esk organizan sloka, Oasis Florenc, Sokolovsk394/17, 180 00, Praha 8 Page Page Page Optimum Picture Quality and Afterimage Burn-in Prevention Optimum Picture Quality Prevention of Afterimage Burn-in FLIGHT FLIGHT TIME TIME OZ348 UA102 21:10 20:30 OZ348 UA102 21:10 Type 1 Type 2 FLIGHT TIME OZ348 UA102 21:10 20:30 20:30 FLIGHT TIME OZ348 UA102 21:10 Terminology Page Correct Disposal Correct Disposal of This Product (Waste Electrical & Electronic Equipment) Correct disposal of batteries in this product Index A B C D