Samsung 5300 Issues Solutions and Explanations, Signal, As it did in the store, Digital channels

Issues	Solutions and Explanations
	First, perform the Picture Test and to see if your TV is properly displaying the test image.
Poor picture	• Go to MENU - Support - Self Diagnosis - Picture Test
	If the test image is properly displayed, the poor picture may be caused by the source or
	signal.
The TV image does not look as good	Store displays are typically tuned to digital, HD (high definition) channels.
as it did in the store.	• If you have an analog cable/satellite box, upgrade to a digital set top box. Use HDMI or
	Component cables to deliver HD (high definition) picture quality.
	• Cable/Satellite subscribers: Try HD channels from the channel line up.
	• Air/Cable Antenna connection: Try HD channels after performing an Auto program.
	✎✎ Many HD channel programs are up scaled from SD (Standard Definition) content. Look
	for a channel that is broadcasting true HD content.
	• Adjust the Cable/Set top box video output resolution to 1080i or 720p.
The picture is distorted: macroblock	• The compression of video contents may cause picture distortion, especially in programs
error, small block, dots, pixelization.	with fast moving pictures such as sports programs and action movies.
	• A weak signal can cause picture distortion. This is not a TV problem.
	• Mobile phones used close to the TV (within 3.3 ft) may cause noise in the picture on analog
	and digital channels.
Color is wrong or missing.	• If you’re using a Component connection, make sure the component cables are connected
	to the correct jacks. Incorrect or loose connections may cause color problems or a blank
	screen.
There is poor color or brightness.	• Adjust the Picture options in the TV menu. (go to Picture Mode / Color / Brightness /
	Sharpness)
	• Adjust the Energy Saving option in the TV menu (go to MENU - System - Eco Solution -
	Energy Saving)
	• Try resetting the picture to the default picture settings. (go to MENU - Picture - Reset
	Picture)
There is a dotted line on the edge of	• If the picture size is set to Screen Fit, change it to 16:9.
the screen.	• Change the cable/satellite box resolution.
The picture is black and white.	• If you are using an AV composite input, connect the video cable (yellow) to the Green jack of
	Component input 1 on the TV.
When changing channels, the picture	• If the TV is connected to a cable box, reset the box. (Disconnect and then reconnect the AC
freezes or is distorted or delayed.	cord, and then wait until the cable box reboots. It may take up to 20 minutes.)
	• Set the output resolution of the cable box to 1080i or 720p.
	First, perform the Sound Test to determine if your TV audio is operating properly.
Sound Problem	• Go to MENU - Support - Self Diagnosis - Sound Test
	If the audio is OK, the sound problem may be caused by the source or signal.
There is no sound or the sound is too	• Please check the volume of the device (Cable/Sat Box, DVD, Blu-ray, etc.) connected to
low at maximum volume.	your TV.
The picture is good but there is no	• Set the Speaker Select option to TV Speaker in the Sound menu.
sound.	• If you are using an external device, check the device’s audio output option (Ex. You may
	need to change your cable box’s audio option to HDMI if you have the box connected to
	your TV using an HDMI cable.).
	• If you are using a DVI to HDMI cable, a separate audio cable is required.
	• Reboot the connected device by disconnecting and then reconnecting the device’s power
	cable.
The speakers are making an	• Check the cable connections. Make sure a video cable is not connected to an audio input.
inappropriate noise.	• For Antenna or Cable connections, check the signal information. A weak signal may cause
	sound distortion.
	• Perform the Sound Test as explained above.

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