Samsung Official Manual and Troubleshooting for Flat Panel TVs

Issues	Solutions and Explanations
Others
Purple/green rolling horizontal bars and	• Remove the left and right audio connections from the set-top-box. If the buzzing stops, this
buzzing noise from the TV speakers	indicates that the set-top-box has a grounding issue. Replace the Component video cables with
with Component cable connection.	an HDMI connection.
The picture will not display in full screen.	• HD channels will have black bars on either side of the screen when displaying upscaled SD (4:3)
	contents.
	• Black bars on Top & Bottom will be shown on movies that have aspect ratios different from
	your TV.
	• Adjust picture size option on your external device or TV to full screen.
The remote control does not work.	• Replace the remote control batteries with correct polarity (+/–).
	• Clean the transmission window located on the top of the remote.
	• Try pointing the remote directly at the TV from 5~6 feet away.
The cable/set top box remote control	• Program the Cable/Sat remote control to operate the TV. Refer to Cable/Sat user manual for
does not turn the TV on or off, or adjust	SAMSUNG TV code.
the volume.
A “Mode Not Supported” message	• Check the supported resolution of the TV and adjust the external device’s output resolution
appears.	accordingly. Refer to resolution settings in this manual.
Caption on TV menu is greyed out.	• Caption can not be selected in the TV menu when connected via HDMI or Component.
	• Caption must be activated on the external device.
There is a plastic smell from the TV.	• This smell is normal and will dissipate over time.
TV Signal information is unavailable in	• This function is only available with digital channels from an Antenna / RF/Coax connection.
the Self Diagnosis Test menu.	(P. 22)
TV is tilted to right or left side.	• Remove the stand base from TV and reassemble it.
The Channel menu is grey out	• The Channel menu is only available when the TV source is selected.
(unavailable).
Your settings are lost after 30 minutes	• If TV is in the Store Demo mode, it will reset audio and picture settings every 30 minutes.
or every time TV is turned off.	Please change from Store Demo mode to Home Use mode in the Plug & Play procedure.
	Press the SOURCE button to select TV mode, go to MENU → Setup → Plug & Play →
	ENTERE.
You have intermittent loss of audio or	• Check the cable connections and reconnect them.
video.	• Loss of audio or video can be caused by using overly rigid or thick cables. Make sure the cables
	are flexible enough for long term use. mounting the TV to the wall, we recommend using cables
	with 90 degree connectors.
The PIP menu is not available.	• PIP functionality is only available when you are using a HDMI, PC or components source.
You see small particles when you look	• This is part of the product’s design and is not a defect.
closely at the edge of the frame of
the TV.
POP (TV’s internal banner ad) appears	• Select Home Use under Plug & Play mode.
on the screen.	For details, refer to Plug & Play (Initial Setup). (P. 7)

✎✎This TFT LCD panel uses a panel consisting of sub pixels which require sophisticated technology to produce. However, there may be a few bright or dark pixels on the screen. These pixels will have no impact on the performance of the product.

05 Other Information

English 47