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Before contacting a service centreThe images don't play back
ㆍIncorrect file name (Violation of DCF format)
→Do not change the image file name
Colour of image is different to the original scene
ㆍWhite balance setting is incorrect
→Select appropriate White balance
Images are too bright
ㆍExposure is excessive
→Reset exposure compensation
When using the PC’s explorer, the [Removable Disk] file does not show
ㆍCable connection is incorrect
→Check the connection
ㆍThe camera is off
→Turn the camera on
ㆍThe operating system is not Windows 98, 98SE, 2000, ME, XP/ Mac OS 9.2~10.3.
Alternatively the PC does not support USB
→Install Windows 98, 98SE, 2000, ME, XP/ Mac OS 9.2~10.3 to PC that supports USB
ㆍThe camera driver is not installed
→Install a [USB Storage Driver]