Solving Common Problems

Before contacting the after-sales service, perform the following simple checks. They may save you the time and expense of an unnecessary call.

Problem

Explanation/Solution

 

 

The air conditioner does not operate at all

Check that the breaker used for the air conditioner is switched on.

Check that the indoor unit is turned on;

if necessary press the (On/Off) button on the remote control.

Check whether the Timer indicator on the indoor unit is switched on. If so:

-Wait until the switch-on time is reached and the air conditioner starts up automatically.

-Cancel the Timer (see page 17 for further details).

The air conditioner does not operate with the remote control

Check that there are no obstacles between you and the indoor unit.

Check the remote control batteries.

Check that you are close enough to the indoor unit (7 meters/yards or less).

No beep is heard when you press the (On/Off) button on the remote control

Check that you are pointing the remote control at the remote control sensor of the indoor unit.

Replace the remote control batteries if necessary.

The air conditioner does not cool

Check that the correct operating mode has been selected

 

 

 

 

 

 

(Cool, Auto).

 

 

 

 

 

 

 

The room temperature may be too low or too high.

 

 

 

 

 

 

Dust may be blocking the air filter guard; refer to page 21

 

 

 

 

 

 

for cleaning instructions.

 

 

 

 

 

 

Check that there is no obstacle in front of the outdoor unit.

 

 

 

 

 

 

 

The fan speed does not change

Check that the operating mode is set to Cool, or Fan;

when you press the

button

in the Auto, Turbo, Long and Dry mode, the fan speed is

 

 

 

 

 

 

controlled automatically.

 

 

 

 

 

 

 

The air flow direction does not

Check that the air conditioner has been switched on; if necessary,

change when you press the

press the

 

 

(On/Off) button on the remote control.

 

 

 

 

or

 

button

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

The Timer is not correctly triggered

Check that the timer has been programmed correctly;

 

 

 

 

 

 

see page 17.

 

 

 

 

 

 

 

 

 

Odour is permeated in the room

Air the room.

 

during air conditioning

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

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Samsung APC503QG/HAC, AP50Q0ANHAC, APC503QG5/AFR, APC503QG/AFR, APC503QG-MID, APC503QG/XSG manual Solving Common Problems