Troubleshooting
Before you make a call to a service center, please check the items in the table below.
Samsung Smart Home App cannot be searched on Play store, GALAXY Apps or iPhone App Store.
Samsung Smart Home App supports android operating system 4.0(ICS) or higher. For iPhone, the App supports iOS 8 or higher.
After installing Samsung Smart Home App, the air conditioner cannot be connected to the App.
Connect the air conditioner to wireless router.
Samsung account cannot be accessed.
Check your ID and password on Samsung account screen.
The failure message appears when the device is being added.
•The failure might be temporary due to the distance between the wired or wireless router and the air conditioner or other problems. Try it again after a while.
•About 30 seconds after disconnecting power supply of the air conditioner, plug in the air conditioner and then try the setting again.
The control function of Samsung Smart App does not work.
Check whether the
Check whether the air conditioner is connected to the wired or wireless router correctly.
Open Source Announcement
The software included in this product contains open source software.
You may obtain the complete corresponding source code for a period of three years after the last shipment of this product by sending an email to mailto:oss.request@samsung.com.
It is also possible to obtain the complete corresponding source code in a physical medium such as a
The following URL http://opensource.samsung.com/ opensource/SimpleConnectTP/seq/0 leads to the download page of the source code made available and open source license information as related to this product.
This offer is valid to anyone in receipt of this information.
Cleaning and Maintenance
English 35
5/2/2017 2:47:58 PM
