Trouble shooting

Before you make a call to a service center, please check the items in the table below.

 

Check point

 

 

Solution

 

 

 

 

 

Check whether the Wi-Fi of the Smart

Activate the Wi-Fi connection of the Smart phone.

 

phone is activated.

 

 

 

 

 

 

Air conditioner

 

 

 

 

Check whether the Smart phone and the

 

cannot be found

The Smart phone and the air conditioner should be

air conditioner are connected to different

at Smart A/C

connected to the same wireless router.

wireless routers

 

 

application.

 

 

 

 

 

 

 

 

Check whether the Wi-Fi(

 

) light on the

Check whether the air conditioner is correctly connected

 

 

 

Wi-Fi module is on.

 

 

to a wireless router.

 

 

 

 

The Smart phone is connected to the air conditioner correctly but

Restart the Smart A/C application or reconnect the Smart

it does not work.

 

 

 

phone with the wireless router.

 

 

 

 

When selecting In-home function of the Smart A/C application,

Select the air conditioner whose device number is the

multiple appliances are searched.

 

 

same as your air conditioner on the list.

 

 

 

 

 

I don’t have ID and Password to log in to Out-of-home of Smart

Join the membership at Samsung Smart appliance website

(http://global.samsungsmartappliance.com) and register

A/C application.

 

 

 

 

 

 

your air conditioner.

 

 

 

 

Out-of-home

Check whether the Wi-Fi(

 

) light on the

Check whether the air conditioner is connected to the

 

Wi-Fi module is on.

 

 

wireless router correctly.

function of Smart

 

 

 

 

 

 

A/C application

Check whether the Wi-Fi(

 

) light on the

Check whether the wireless router is connected to internet

does not work.

 

 

Wi-Fi module blinks at an interval of 3 sec.

correctly.

 

 

 

 

 

ENGLISH

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1/14/13 2:26:50 PM