Solving Common Problems

Before contacting the after-sales service, perform the following simple checks. They may save your time and expense of an unnecessary call.

Problem

Explanation/Solution

The air conditioner does not operate at all

Check that the breaker used for the air conditioner is switched on.

Wired Remote Controller

The air conditioner does not

is displayed on the wired remote controller. In this case,

operate with the remote

turn the air conditioner off and contact your dealer.

controller

 

Wired Remote Controller

When turning on/off the air conditioner, it is not turned on/off immediately.

In case of using the wired remote controller for a group, the air conditioners connected to the remote controller are turned on/off in order. Thus, it takes some time(up to 32 seconds).

Wireless Remote Controller

The air conditioner does not operate with the remote controller

Check that there are no obstacles between you and the remote control sensor.

Check the wireless remote controller batteries .

Check that you are close enough to the remote control sensor. (7 metres/yards or less).

Wireless Remote Controller

No beep is heard when you press (ON/OFF) on the remote controller

Check that you are pointing the remote controller at the remote control sensor on the receiver & display unit.

Replace the remote controller batteries if necessary.

If there is a strong light around the air conditioner, a three-wavelength light, a neon sign, etc., for example,

the air conditioner may not be operated with a remote controller. If this happens, use the remote controller close by the remote control sensor.

The air conditioner does

Check that the correct operating mode has been selected.

not cool or heat

The room temperature may be too low or too high.

 

Dust may be blocking the air filter guard; refer to page 12 or 13

 

for cleaning instructions.

 

Check that there is no obstacle in front of the outdoor unit.

When heating, the required room temperature is never reached and the air conditioner frequently stops

Check that the required temperature has been set correctly.

Increase the fan speed.

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Samsung AVMDH(C) user manual Solving Common Problems, Wired Remote Controller

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