Solving Common Problems

Before contacting the after-sales service, perform the following simple checks. They may save your time and expense of an unnecessary call.

Problem

Explanation/Solution

 

 

The air conditioner does not

Check that the breaker used for the air conditioner is switched on.

operate at all

 

Wired Remote Controller

The air conditioner does not operate with the remote controller

is displayed on the wired remote controller. In this case, turn the air conditioner off and contact your dealer.

Wired Remote Controller

When turning on/off the air conditioner, it is not turned on/off immediately.

In case of using the wired remote controller for a group, the air conditioners connected to the remote controller are turned on/off in order. Thus, it takes some time(up to 32 seconds).

Wireless Remote Controller

The air conditioner does not operate with the remote controller

Check that there are no obstacles between you and the remote control sensor.

Check the wireless remote controller batteries.

Check that you are close enough to the remote control sensor. (7 metres/yards or less).

Wireless Remote Controller

No beep is heard when you

press (ON/OFF) on the remote controller

Check that you are pointing the remote controller at the remote control sensor on the indoor unit.

Replace the remote controller batteries if necessary.

If there is a strong light around the air conditioner, a three-wavelength light, a neon sign, etc., for example,

the air conditioner may not be operated with a remote controller. If this happens, use the remote controller close by the remote control sensor.

The air conditioner does not cool or heat

Check that the correct operating mode has been selected.

The room temperature may be too low or too high.

Dust may be blocking the air filter guard; refer to page 12 for cleaning instructions.

Check that there is no obstacle in front of the outdoor unit.

When heating, the required Check that the required temperature has been set correctly.

room temperature is never Increase the fan speed. reached and the air

conditioner frequently stops

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Samsung AVMKC026EA(B)0, AVMKC035EA(B)0, AVMKH020EA(B)0, AVMKC020EA(B)0 Solving Common Problems, Wired Remote Controller