Manuals / Samsung / TV and Video / Blu-ray Player

Samsung BD-C6500/XEE, BD-C6500/XEN, BD-C6500/EDC, BD-C6500/XAA manual Appendix, Troubleshooting

Models: BD-C6500/XEE BD-C6500/EDC BD-C6500/XEN BD-C6500/XEF BD-C6500/XAA

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Appendix

 

Troubleshooting

Before requesting service, please check the following.

 

 

PROBLEM

SOLUTION

 

 

No operation can be performed with the

• Check the batteries in the remote control. They may need replacing.

remote control.

• Operate the remote control at a distance of no more than 6.1m.

 

• Remove batteries and hold down one or more buttons for several minutes

 

to drain the microprocessor inside the remote control to reset it. Reinstall

 

batteries and try to operate the remote control again.

 

 

Disc does not play.

• Ensure that the disc is installed with the label side facing up.

 

• Check the region number of the Blu-ray Disc/DVD.

 

 

Disc Menu does not appear.

• Ensure that the disc has disc menus.

 

 

The prohibition message appears on the

• This message appears when an invalid button is pressed.

screen.

• The Blu-ray Disc/DVD’s software doesn’t support the feature (e.g., angles)

 

• You’ve requested a title or chapter number or search time that is out of

 

range.

 

 

Play mode differs from the Setup Menu

• Some of the functions selected in the Setup Menu may not work properly if

selection.

the disc is not encoded with the corresponding function.

 

 

The screen ratio cannot be changed.

• The Screen Ratio is fixed on your Blu-ray Disc/DVDs.

 

• This is not a problem with the product.

No audio.

• Make sure you have selected the correct Digital Output in the Audio Options

 

Menu.

 

 

 

 

 

 

The screen is blocked

• Press the STOP (

) button (on front panel) for more than

5 seconds with

 

no disc inside. All settings will revert to the factory settings.

 

•When the factory default settings are restored, all the user data stored in the BD data will be deleted.

If the HDMI output is set to a resolution your

• Press the STOP (

) button (on front panel) for more than 5 seconds with

TV cannot support (for example, 1080p), you

no disc inside. All settings will revert to the factory settings.

may not see a picture on your TV.

• When the factory default settings are restored, all the user data stored in

 

the BD data will be deleted.

58 English

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Samsung BD-C6500/XEE, BD-C6500/XEN, BD-C6500/EDC, BD-C6500/XAA, BD-C6500/XEF manual Appendix, Troubleshooting
Page 123 Page 125

BD-C6500/XEE, BD-C6500/EDC, BD-C6500/XEN, BD-C6500/XEF, BD-C6500/XAA specifications

The Samsung BD-C6500 is an advanced Blu-ray player that combines cutting-edge technology with a sleek design, delivering an enhanced home theater experience. This model is available in various configurations, including BD-C6500/XAA, BD-C6500/EDC, BD-C6500/XEF, and BD-C6500/XEE, making it adaptable to different regions and user needs.

One of the standout features of the BD-C6500 is its Full HD 1080p playback capability, which ensures that users can enjoy their favorite movies and TV shows in stunning clarity and detail. The player supports various Blu-ray formats, including 3D content, allowing fans of immersive viewing to experience films as they were meant to be seen. Furthermore, the upscaling technology enhances the quality of standard DVDs, converting them to near-HD quality, which is perfect for older media collections.

The BD-C6500 also incorporates Smart Hub technology, enabling streaming access to popular apps and services like Netflix, Hulu Plus, and YouTube. This functionality allows users to enjoy a wide range of entertainment options without needing additional devices. The integrated Samsung AllShare feature enhances the player’s capabilities by allowing for seamless connectivity with other compatible devices over a home network, enabling users to stream multimedia content directly from their smartphones, tablets, or computers.

Connectivity options are plentiful with the BD-C6500. It features HDMI 1.4 output for high-definition audio and video, as well as USB ports that allow playback of various file formats from external storage devices. The player also supports DLNA, making it easy to connect to home networks and share content.

Another key characteristic of the BD-C6500 is its Energy Star certification, which signifies that it meets stringent energy efficiency guidelines, helping consumers reduce their environmental impact without compromising performance. The design is equally impressive, with a compact and modern aesthetic that complements any entertainment setup.

With its mix of superior playback capabilities, smart features, and connectivity options, the Samsung BD-C6500 models stand out as versatile components for any home theater enthusiast looking to elevate their viewing experience.