Appendix
Troubleshooting
Before requesting service, please try the following solutions.
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| PROBLEM | SOLUTION |
No operation can be performed with the | • Check the batteries in the remote control. They may need replacing. |
| remote control. | • Operate the remote control at a distance of no more than 6.1m from the |
| player. |
| • Remove the batteries and hold down one or more buttons for several |
| minutes to drain the microprocessor inside the remote control to reset it. |
| Reinstall the batteries and try to operate the remote control again. |
| The disc does not play. | • Ensure that the disc is installed with the label side facing up. |
| • Check the region number of the |
| The disc Menu does not appear. | • Ensure that the disc has disc menus. |
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The prohibition message appears on the | • This message appears when an invalid button is pressed. |
| screen. | • The |
| • You've requested a title or chapter number or search time that is out of |
| range. |
Play mode differs from the Setup Menu | • Some of the functions selected in the Setup Menu may not work properly if |
| selection. | the disc is not encoded with the corresponding function. |
The screen ratio cannot be changed. | • The Screen Ratio is fixed on your |
| • This is not a problem with the player. |
| No audio. | • Make sure you have selected the correct Digital Output in the Audio Options |
| Menu. |
| The screen is blank. | • If the HDMI output is set to a resolution your TV cannot support (for |
| example, 1080p), you may not see a picture on your TV. |
| • Press the @button (on front panel) for more than 5 seconds with no disc |
| inside. All settings will revert to the factory settings. |
| • When the factory default settings are restored, all stored user BD data will |
| be deleted. |
| Forgot password | • Press the @button (on front panel) for more than 5 seconds with no disc |
| inside. All settings including the password will revert to the factory settings. |
| Don't use this unless absolutely necessary. |
| • When the factory default settings are restored, all stored user BD data will |
| be deleted. |