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Samsung C24A650U, C24A650X, C27A650U, C27A650X 9.1.3 Check the followings.

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Troubleshooting Guide

9

9 Troubleshooting Guide

9.1.3 Check the followings.

Installation issue (PC mode)

The screen keeps switching on a nd off. Check the cable connection between the produc t

and PC, and ensure the connection is secure.

(Refer to "3.2 Connecting and Using a PC")

Blank spaces are found on all four sides of the

screen when an HDMI or HDMI-DVI cable is

connected to the monitor and PC.

The blank spaces found on the screen have

nothing to do with the monitor.

Blank spaces on the screen are caused by the PC

or graphics card. To resolve the problem, adjust

the screen size in the HDMI or DVI settings for the

graphics card. If the graphics card settings menu

does not have an option to adjust the screen size,

update the graphics card driver to the latest

version.

(Please contact the graphics card or computer

manufacturer for further details about how to

adjust the screen settings.)

Screen issue

The power LED is off. The screen will not switch

on.

Check that the power cable is connected

correctly (Refer to "3.2 Connecting and Using a

PC")

The message Check Signal Cable appears. Check that the cable is properly connected to the

product. (Refer to "3.2 Connecting and Using a

PC")

Check that the device connected to the product is

powered on.

"Not Optimum Mode" is displayed. This message appears if the signal from the

graphics card exceeds the maximum resolution or

frequency for the product.

Change the maximum resolution and frequency to

suit the product performance, referring to

Standard Signal Mode Table (106page).

The images on the screen look distorted. Check the cable connection to the product (Refer

to "3.2 Connecting and Using a PC")

The screen is not clear. The screen is blurry. Adjust Coarse(63page) and Fine(64page) .

Remove any accessories (video extension cable,

etc) and try again.

Set the resolution and frequency to the

recommended level. (Refer to "10.1 General")

Contents

Main User Manual Copyright Icons used in this manual Symbols for safety precautions Cleaning Cleaning Securing the Installation Space Precautions for storage Safety Precautions Electricity and Safety Page Installation Page Operation Page -_- Page Correct posture to use the product BEFORE USING THE PRODUCT PREPARATIONS USING "CENTRAL STATION" CONNECTING AND USING A SOURCE DEVICE SCREEN SETUP CONFIGURING TINT RESIZING OR RELOCATING THE SCREEN SETUP AND RESET Page 1 1.1 Checking the Contents 1.1.2 Checking the Components Components Items sold separately 1.2 Parts 1.2.1 Frontal Buttons Page 1.2.2 Reverse Side Page 1.3 Installation 1.3.1 Attaching the Stand 1 Preparations 1.3.2 Adjusting the Product Tilt and Height 1.3.3 Rotating the Monitor You can rotate your monitor as shown below. Page 1.3.5 Installing a Wall-mount Kit or Desktop Stand B A A B 1.3.6 Anti-theft Lock 1 2 3 4 1.4 "MagicRotation Auto" 2 2.1 About "Central Station" 2.2 Software Installation for Using "Central Station" 2.2.1 Installing "Samsung Central Station Setup" 5 1 2 3 4 6 2.3 Connecting the Product to a PC to Use "Central Station" 2.3.1 Connecting to a PC via Wireless USB Connecting to a PC via Wireless USB 1 2 3 4 5 Automatic/manual Wireless USB connection 2.3.2 Connecting to a PC via the USB Cable Connecting to a PC using the USB cable 1 2 3 Automatic/manual USB cable connection 2.4 Utilizing "Central Station" 2.4.1 Using the Product as a USB HUB Using the Product as a USB HUB Page 2.4.2 Connecting to a LAN 2.5 Configuring the Central Station Monitor IP 1 2 2.5.1 Dynamic IP Dynamic IP User 3 2.5.2 Static IP Static IP User 1 2 3 4 5 6 2.6 Notice before your use of Wireless USB or USB Mode 3 3.1 Before Connecting 3.1.1 Pre-connection Checkpoints 3.2 Connecting and Using a PC 3.2.1 Connecting to a PC 3 Connection using the D-SUB cable (analogue type) 1 1 2 3 Page 3.2.3 Setting Optimum Resolution 1 2 3.2.4 Changing the Resolution Using a PC Page Page 3.3 Connecting Headphones 3.4 Connecting the Power 4 Configure the screen settings such as brightness and color tone. 4.1 MAGIC 4.1.1 SAMSUNG MAGIC Bright Configuring Bright Page 4.1.2 SAMSUNG MAGIC Color Configuring Color 4.2 Brightness 4.2.1 Configuring Brightness 3 4 4.3 Contrast 4.3.1 Configuring Contrast 3 4 4.4 Sharpness 4.4.1 Configuring Sharpness 3 4 4.5 Coarse Adjust the screen frequency. 4.5.1 Adjusting Coarse 3 4 4.6 Fine Fine-adjust the screen to obtain a vivid picture. 4.6.1 Adjusting Fine 3 4 4.7 Response Time Accelerate the panel response rate to make video appear more vivid and natural. product. 4.7.1 Configuring Response Time 3 5 5.1 Red 5.1.1 Configuring Red 3 4 5.2 Green 5.2.1 Configuring Green 3 4 5.3 Blue 5.3.1 Configuring Blue 3 4 5.4 Color Tone 5.4.1 Configuring the Color Tone Settings 3 5.5 Gamma 5.5.1 Configuring Gamma 3 6 6.1 Image Size Change the picture size. 6.1.1 Changing the Picture Size 3 6.2 H-Position & V-Position H-Position: Move the screen to the left or right. V-Position: Move the screen up or down. 6.2.1 Configuring H-Position & V-Position 3 4 6.3 Menu H-Position & Menu V-Position 6.3.1 Configuring Menu H-Position & Menu V-Position 3 screen will appear. 4 7 7.1 HUB 7.1.1 Auto Wireless Detection Configuring Auto Wireless Detection 3 4 3 4 7.1.3 USB Connection You can view the USB cable connection status between the product and a PC. 'LVFRQQHFWHG 3 that a USB cable is connected or disconnected. 4 source will automatically switch to USB mode. &RQQHFWHG 'LVFRQQHFWHG 2II 3 that an analog cable is connected or disconnected. 4 will automatically switch to Analog mode. Analog 3 that an HDMI cable is connected or disconnected. 4 will automatically switch to HDMI mode. - - - - - - - - - - - - - - - - - 3 4 7.1.7 Wireless ID 7.2 ECO 7.2.1 Eco Motion Sensor Configuring Eco Motion Sensor 4 7.2.2 Eco Light Sensor Configuring Eco Light Sensor Page 4 7.2.3 Eco Saving Configuring Eco Saving 4 7.2.4 Eco Icon Display Configuring Eco Icon Display Page 7.3 Menu Transparency 7.3.1 Changing Menu Transparency 3 7.4 Language Set the menu language. 7.4.1 Changing the Language 3 4 7.5 PC/AV Mode PC/AV Mode is only available in HDMI mode. 7.5.1 Configuring PC/AV Mode 3 7.6 Auto Source 7.6.1 Configuring Auto Source 3 7.7 Display Time 7.7.1 Configuring Display Time 3 7.8 Key Repeat Time 7.8.1 Configuring Key Repeat Time 3 7.9 Customized Key 7.9.1 Configuring Customized Key 3 7.10 Off Timer On/Off 7.10.1 Configuring Off Timer On/Off 3 7.11 Off Timer Setting 7.11.1 Configuring Off Timer Setting 3 4 7.12 Reset 7.12.1 Initializing Settings (Reset) 3 8 8.1 INFORMATION 8.1.1 Displaying INFORMATION 2 8.2 Configuring Brightness in the Startup Screen 9 9.1 Requirements Before Contacting Samsung Customer Service Center 9.1.1 Testing the Product 1 2 3 4 9.1.2 Checking the Resolution and Frequency 9.1.3 Check the followings. Page 9.2 Q & A 10 10.1 General Page 10.2 PowerSaver 10.3 Standard Signal Mode Table Contact SAMSUNG WORLDWIDE Page Terminology Horizontal Frequency Vertical Frequency Resolution Plug & Play Index A B C D Index Q R S T