Warranty and Service
EN | FAQs and troubleshooting |
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| A fault may result from a minor error that you can correct yourself with the help of the following | |||
| instructions. Do not attempt any further repairs if the following instructions do not help in each | |||
| specific case. |
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| Warning: Repairs to the appliance are to be performed only by a qualified service | |||
| technician. Improperly effected repairs may result in considerable risk to the user. If | |||
| your appliance needs repair, please contact your customer service centre. | |||
| What should I do if the cooking zones are not functioning? | |||
| Check for the following possibilities: | |||
| • The fuse in the house wiring (fuse box) is intact. If the fuses trip a number of times, call an | |||
| authorised electrician. |
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| • The appliance is properly switched on. | |||
| • The control indicators in the control panel are illuminated. | |||
| • The cooking zone is switched on. | |||
| • The cooking zones are set at the desired heat settings. | |||
| What should I do if the cooking zones will not switch on? | |||
| Check for the following possibilities: | |||
| • A period of more than 10 seconds has elapsed between when the On / Off button was actu- | |||
| ated and the desired cooking zone switches on (see the section “Switching the appliance | |||
| on”). |
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| • The control panel is partially covered by a damp cloth or liquid. | |||
| What should I do if the display except for the residual warmth indicator sud- | |||
| denly disappears? |
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| This could be a result of one of two possibilities: | |||
| • The On / Off sensor was accidentally actuated. | |||
| • The control panel is partially covered by a damp cloth or liquid. | |||
| What should I do if, after the cooking zones have been switched off, residual | |||
| warmth is not indicated in the display? | |||
| Check for the following possibility: | |||
| • The cooking zone was only briefly used and therefore did not become hot enough. If the | |||
| cooking zone is hot, please call the customer service centre. | |||
| What should I do if the cooking zone will not switch on or off? | |||
| This could be due to one of the following possibilities: | |||
| • The control panel is partially covered by a damp cloth or liquid. | |||
| • The child safety lock is on. |
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| What should I do if the | display is illuminated? | ||
| Check for the following: |
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| • The control panel is partially covered by a damp cloth or liquid. To reset, press the “On / Off” | |||
| control sensor. |
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