Before contacting a service center
If you are having trouble with your camera, try these troubleshooting procedures before contacting a service center. If you have attempted the troubleshooting solution and are still having problems with your device, contact your local dealer or service center.
When you leave your camera at a service center, be sure to also leave the other components that may have contributed to the malfunction, such as the memory card and battery.
Situation | Suggested remedies | |
| • | Make sure that the battery is inserted. |
Cannot turn on the | • | Make sure that the battery is inserted |
camera |
| correctly. |
| • | Charge the battery. |
|
|
|
| • | Charge the battery. |
| • | Your camera may be in Power save |
The power turns off |
| mode. (p. 78) |
suddenly | • | The camera may turn off to prevent the |
|
| memory card from being damaged due |
|
| to an impact. Turn on your camera again. |
|
|
|
| • | The battery may lose power more quickly |
|
| in low temperatures (below 0° C). Keep |
|
| the battery warm by putting it into your |
|
| pocket. |
The camera is losing | • | Using the flash or recording videos |
battery power quickly |
| depletes the battery quickly. Recharge |
|
| if needed. |
| • | Batteries are consumable parts that must |
|
| be replaced over time. Get a new battery |
|
| if the battery life is diminishing quickly. |
|
|
|
Situation | Suggested remedies | |
| • | There is no space on the memory card. |
|
| Delete unnecessary files or insert a new |
|
| card. |
| • | Format the memory card. (p. 78) |
| • | The memory card is defective. Get a |
Cannot take photos |
| new memory card. |
| • | Make sure that the camera is switched |
|
| on. |
| • | Charge the battery. |
| • | Make sure that the battery is inserted |
|
| correctly. |
|
| |
The camera freezes | Remove the battery and insert it again. | |
|
| |
| While you use the camera, it may heat up. | |
The camera heats up | This is normal and should not affect your | |
| camera’s lifespan or performance. | |
| • | The flash option may be set to Off. |
| ||
The flash does not work |
| (p. 39) |
|
|
|
• | You cannot use the flash in the | , , | |||
|
| or some |
| modes. |
|
|
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| ||
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|
The flash fires | The flash may fire due to static electricity. | ||||
unexpectedly | This is not a malfunction. |
| |||
Appendixes 91