Before contacting a service centre

The flash does not fireFlash off mode has been selected!Dis-engage flash off modeThe camera mode can't use the flash!Refer to the FLASH instruction (p.30)Incorrect date and time is displayed

The date and time have been set incorrectly or the camera has adopted the default settings

!Reset the date and time correctly

The camera buttons do not operate Camera malfunction

!Remove/re-insert battery and switch the camera on

A card error has occurred while the memory card is in the camera. Incorrect memory card format

!Re-format the memory cardThe images don't play backIncorrect file name (Violation of DCF format)!Do not change the image file name

Colour of image is different to the original scene White balance or effect setting is incorrect

!Select appropriate White balance and effect

Images are too bright Exposure is excessive

!Reset exposure compensationNo image on external monitorThe external monitor has not been connected properly with the camera!Check the connection cablesThere are incorrect files in the memory card!Insert a memory card that has correct files

When using the PC’s explorer, the [Removable Disk] file does not show Cable connection is incorrect

!Check the connection The camera is off

!Turn the camera on

The operating system is not Windows 2000, XP, Vista / Mac OS 10.3. Alternatively the PC does not support USB

!Install Windows 2000, XP, Vista / Mac OS 10.3 to PC that supports USB

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