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Before contacting a service centre

The flash does not fire

• Flash off mode has been selected
 Dis-engage flash off mode.
• The camera mode can’t use flash
 Refer to the FLASH instruction. (p.32 ~ 33)

Incorrect date and time is displayed

• The date and time have been set incorrectly or the camera has adopted the
default setting
 Reset the date and time correctly.

The camera buttons do not operate

• Camera malfunction
 Remove/re-insert battery and switch the camera on.

A card error has occurred while the memory card is in the camera

• Incorrect memory card format
 Re-format the memory card.

The images don’t play back

• Incorrect file name (Violation of DCF format)
 Do not change the image file name.

Colour of image is different to the original scene

• White balance or effect setting is incorrect
 Select appropriate White balance and effect.

Camera does not take images when pressing the Shutter button

• There is insufficient memory capacity
Delete unnecessary image files.
• The memory card has not been formatted
Format the memory card. (p.71)
• The memory card is exhausted
Insert a new memory card.
• The memory card is locked
Refer to [Card Locked!] error message. (p.76)
• The camera’s power is off
Turn the camera power on.
• The battery is exhausted
Insert a fully charged battery. (p.15)
• Battery is inserted incorrectly with the polarities reversed.
Insert the battery according to the polarity marks (+, -).

The camera suddenly stops working while in use

• The camera stopped due to a malfunction
Remove/re-insert battery and switch the camera on.

The images are unclear

• A picture was taken of the subject without setting an appropriate macro mode
Select an appropriate macro mode to take a clear image.
• Taking a picture beyond the flash range
Take a picture within the flash range.
• The lens is smudged or dirty
Clean the lens.