Before Contacting the After Sales Service
GB
It always takes a little time to become familiar with a new appliance.
If you have any of the problems listed below, try the solutions given. They may save you the time and inconvenience of an unnecessary service call.
Problem | Checks/Explanation |
•The main lead is not correctly plugged into a wall socket or the wall socket is not switched on.
| The system does not work | • The remote control batteries need replacing or the polarity has not | |
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| been respected. | |
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| • The On/Standby button has not been pressed. | |
G |
|
| |
E |
| • The volume has been completely turned down. | |
N |
| • The correct function (TUNER, CD, AUX) has not been selected. | |
E | There is no sound | • You have connected a set of earphones. | |
R | • The loudspeaker wires have been | ||
| |||
A |
| disconnected. | |
L |
| • The Mute button on the front panel for has been pressed. | |
| The Timer does not work | • The timer has been stopped by pressing Timer On/Off. | |
| In case it does not work, even the | • Press the Mode button on the front panel for 5 | |
| seconds in power ‘OFF’(standby), then it is returned the original | ||
| action is taken as above. | ||
| position (RESET) | ||
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| • The CD function has not been selected. | |
C | The compact disc player does not | • The disc has been inserted face down or is either dirty or scratched. | |
• The laser sensor is dirty or dusty. | |||
D | start playing | • The system has not been installed on a flat, horizontal surface. | |
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| • Condensation has formed in the player; leave the system in a warm, | |
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| airy room for at least one hour. | |
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| |
R |
| • The TUNER function has not been selected. | |
Reception is poor or no radio | • The radio frequency has not been correctly selected. | ||
A | |||
D | stations are received at all | • The aerial has been disconnected or is not facing the right way. | |
I |
| Turn it until you find the best orientation. | |
| • You are in a building that blocks radio waves; you must use an | ||
O |
| ||
| outside aerial. | ||
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If the above guidelines do not allow you to solve the problem, take a note of:
The model and serial numbers, normally printed on the rear of the system
Your warranty details
A clear description of the problem
Then contact your local dealer or SAMSUNG
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