Samsung EV-NX1000BABCZ, EV-NX1000BABDE, EV-NX1000BABDK, EV-NX1000BABEE, EV-NX1000BABES, EV-NX1000BABFR, EV-NX1000BABGR, EV-NX1000BABHU, EV-NX1000BABIL, EV-NX1000BABIT, EV-NX1000BABNL, EV-NX1000BABPL, EV-NX1000BABRO, EV-NX1000BABRU, EV-NX1000BABSA, EV-NX1000BABSE, EV-NX1000BABTR, EV-NX1000BABVN, EV-NX1000BDBDE, EV-NX1000BDBRU, EV-NX1000BFWAE, EV-NX1000BFWCZ, EV-NX1000BFWDE, EV-NX1000BFWDK, EV-NX1000BFWEE, EV-NX1000BFWES, EV-NX1000BFWFR, EV-NX1000BFWGR, EV-NX1000BFWHU, EV-NX1000BFWIL, EV-NX1000BFWIT, EV-NX1000BFWPL, EV-NX1000BFWRO, EV-NX1000BFWRU, EV-NX1000BFWSA, EV-NX1000BFWSE, EV-NX1000BFWTR, EV-NX1000BFWVN, EV-NX1000BHWDE, EV-NX1000BHWFR, EV-NX1000BHWIT, EV-NX1000BHWRU, EV-NX1000BJPCZ, EV-NX1000BJPES, EV-NX1000BJPRU, EV-NX1000BJPSA, EV-NX1000BJPVN, EV-NX1000BPWFR, EV-NX1000BQWFR, EV-NX1000BSBFR, EV-NX1000BTBRU, EV-NX1000BUBFR, EV-NX1000DABME, EV-NX1000DABZA, EV-NX1000DFWME, EV-NX1000DJPME Appendix

Appendix > Before contacting a service center

Situation	Suggested remedies
	This camera can have minute distortion when
Photos are distorted	using a wide-angle lens that enables shooting
Photos are distorted	with a wide angle of view. This is normal, and
	with a wide angle of view. This is normal, and
	does not cause malfunction.

Playback screen does	•	Ensure that HDMI cable is properly connected
not appear on the	•	to the external monitor.
connected external	•	Ensure that the memory card is properly
device		recorded.

	•	Ensure that the USB cable is connected
Your computer does	•	correctly.
not recognize your	•	Ensure that your camera is switched on.
camera	•	Ensure that you are using a supported
		operating system.

Your computer	The ﬁle transfer may be interrupted by static
disconnects the	The ﬁle transfer may be interrupted by static
disconnects the	electricity. Disconnect the USB cable and
camera while	electricity. Disconnect the USB cable and
camera while	connect it again.
transferring ﬁles	connect it again.
transferring ﬁles

Your computer cannot	Depending on the software you use, video ﬁles
Your computer cannot	may not play. To play video ﬁles captured with
play videos	your camera, install and use the Intelli-studio
	program on your computer. (p. 142)

Intelli-studio is not	•	End Intelli-studio and restart the program.
Intelli-studio is not	•	You cannot use Intelli-studio on Macintosh
functioning properly	•	You cannot use Intelli-studio on Macintosh
functioning properly		computers.
		computers.

Situation	Suggested remedies
Cannot set the DPOF	You cannot set the DPOF for RAW ﬁles.
for RAW ﬁles	You cannot set the DPOF for RAW ﬁles.
for RAW ﬁles

	•	Subject is not in focus. When the subject is
		outside the AF area, shoot by moving the
		subject inside the AF area and half pressing
Auto Focus does not	•	[Shutter].
work	•	Subject is too close. Step back from the
		subject and shoot.
	•	The focus mode is set to MF. Switch the
		mode to AF.

AEL feature does not	AEL feature does not work in t, M, i,
AEL feature does not	g and s modes. Select another mode to
work	use this feature.
	use this feature.

•Ensure that the lens is properly mounted.

Lens does not work • Remove the lens from the camera and

		re-mount it.
External ﬂash or GPS	Ensure that the external device is properly
does not work	mounted and turned on.

The date & time	•	Set the date and time again.
The date & time	•	This screen appears when the camera’s
settings screen		internal power source is completely
appears when you		discharged. Insert a fully charged battery and
power on the camera		wait at least 72 hours in power off status for
		the internal power source to be recharged.

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