SAMSUNG
Washing Machine Owner’s Instructions 15
Troubleshooting

Problems and solutions

The washing machine will not start

•Make sure the door is firmly closed.
•Make sure the washing machine is plugged in.
•Make sure the water source faucet is turned on.
•Make sure to press the Start/Pause button.

No water or insufficient water supply

•Make sure the water source faucet is turned on.
•Make sure the water source hose is not frozen.
•Make sure the water intake hose is not bent.
•Make sure the filter on the water intake hose is not clogged.

Detergent remains in the detergent drawer after the wash

program is complete

•Make sure the washing machine is running with sufficient water pressure.
•Put the detergents in the inner parts of the detergent drawer(away from the
outside edges).

Washing machine vibrates or is too noisy

•Make sure the washing machine is set on a level surface. If the surface is not level,
adjust the washing machine feet to level the appliance.
•Make sure that the shipping bolts are removed.
•Make sure the washing machine is not touching any other object.
•Make sure the laundry load is balanced.

The washing machine does not drain and/or spin

•Make sure the drain hose is not squashed or bent.
•Make sure the debris filter is not clogged.

The Door does not open

•The door will not open until 3 minutes after the machine stops or the power turns off.

Understanding error messages

Error displayed Solution

Before contacting After-Sales service:
1. Try to remedy the problem (See "Troubleshooting" on this page).
2. Restart the programme to see if the fault is repeated.
3. If the malfunction persists, call after-sales service and describe the problem.
• Close the door.
• Make sure the source water faucet is turned on.
• Check the water pressure.
• Clean the debris filter.
• Make sure the drainage hose is installed correctly.
• Call after-sales service.
• Laundry load is unbalanced; loosen any tangled laundry.
If only one item of clothing needs washing, such as a bathrobe or
jeans, the final spin result might be unsatisfactory and an "UE"
error message will be shown in the display window.