Troubleshooting 129
Ensure that your device and the other Bluetooth device •
are within the maximum Bluetooth range (10 metres/
30 feet).
If the tips above do not solve the problem, contact a
Samsung Service Centre.
A connection is not established when you connect the device to a PC
Ensure that the PC data cable you are using is compatible •
with your device.
Ensure that you have the proper drivers installed and •
updated on your PC.
Your device freezes or has fatal errors
If your device freezes or hangs, you may need to close
programs or reset the device to regain functionality. If your
device is still responsive but a program is frozen, close the
program using the task manager. If your device is frozen
and unresponsive, press and hold [ ] for 8-10 seconds
until the device turns o and on automatically.
Error messages appear when opening music les
Some music les may not play on your Samsung mobile
device for a variety of reasons. If you receive error
messages when opening music les on your device, try the
following:
Free some memory by transferring les to a PC or •
deleting les from your device.
Ensure that the music le is not Digital Rights •
Management (DRM)-protected. If the le is DRM-
protected, ensure that you have the appropriate licence
or key to play the le.
Ensure that your device supports the le type.•
Another Bluetooth device is not located
Ensure that the Bluetooth wireless feature is activated on •
your device.
Ensure that the Bluetooth wireless feature is activated on •
the device you wish to connect to, if necessary.