Troubleshooting 125
Calls are being dropped
When you are in areas with weak signals or poor reception,
you may lose your connection to the network. Move to
another area and try again.
Outgoing calls are not connected
Ensure that you have pressed the Dial key.•
Ensure that you have accessed the right cellular network.•
Ensure that you have not set call barring for the phone •
number you are dialling.
Incoming calls are not connected
Ensure that your device is turned on.•
Ensure that you have accessed the right cellular network.•
Ensure that you have not set call barring for the •
incoming phone number.
The touch screen responds slowly or improperly
If your device has a touch screen and the touch screen is
not responding properly, try the following:
Remove any protective covers from the touch screen. •
Protective covers may prevent the device from
recognising your inputs and are not recommended for
touch screen devices.
Ensure that your hands are clean and dry when tapping •
the touch screen.
Restart your device to clear any temporary software •
bugs.
Ensure that your device software is upgraded to the •
latest version.
If the touch screen is scratched or damaged, take it to •
your local Samsung Service Centre.