Samsung GT-N7100RWAXSG, GT-N7100RWDAFR, GT-N7100RWDILO, GT-N7100RWDJED, GT-N7100RWDKSA, GT-N7100RWDPTR, GT-N7100RWDXSG, GT-N7100RWDXXV, GT-N7100RWXILO, GT-N7100RWXJED, GT-N7100RWXXEV, GT-N7100TADJED, GT-N7100TADKSA, GT-N7100TADXXV, GT-N7100TAXJED, GT-N7100TAXXEV, GT-N7100VSAXSG, GT-N7100VSDAFR, GT-N7100VSDKSA, GT-N7100VSDXSG, GT-N7100ZBDKSA, GT-N7100ZIDXXV, GT-N7100ZNDJED, GT-N7100ZNDKSA, GT-N7100ZRDKSA Troubleshooting, Your device displays network or service error messages, The touch screen responds slowly or improperly

Troubleshooting

When you turn on your device or while you are using the device, it prompts you to enter one of the following codes:

•Password: When the device lock feature is enabled, you must enter the password you set for the device.

•PIN: When using the device for the first time or when the PIN requirement is enabled, you must enter the PIN supplied with the SIM or USIM card. You can disable this feature by using the Lock SIM card menu.

•PUK: Your SIM or USIM card is blocked, usually as a result of entering your PIN incorrectly several times. You must enter the PUK supplied by your service provider.

•PIN2: When you access a menu requiring the PIN2, you must enter the PIN2 supplied with the SIM or USIM card. For details, contact your service provider.

Your device displays network or service error messages

•When you are in areas with weak signals or poor reception, you may lose reception. Move to another area and try again.

•You cannot access some options without a subscription. Contact your service provider for more details.

The touch screen responds slowly or improperly

If your device has a touch screen and the touch screen is not responding properly, try the following:

•Remove any protective covers from the touch screen. Protective covers may prevent the device from recognising your inputs and are not recommended for touch screen devices.

•Ensure that your hands are clean and dry when tapping the touch screen.

•Restart your device to clear any temporary software bugs.

•Ensure that your device software is upgraded to the latest version.

•If the touch screen is scratched or damaged, take it to your local Samsung Service Centre.

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Contents

Page About this manual Instructional icons Copyright Trademarks Table of Contents Web & network Media Application & media stores Utilities Travel & local Troubleshooting Getting started Device layout Buttons Package contents Installing the SIM or USIM card and battery Page Removing the SIM or USIM card and battery Charging the battery Charging with the charger Checking the battery charge status Reducing the battery consumption Inserting a memory card Removing the memory card Formatting the memory card Turning the device on and off Holding the device Locking and unlocking the device Adjusting the volume Switching to silent mode Basics Indicator icons Using the touch screen Finger gestures Tapping Tapping and holding Dragging Double-tapping Flicking Pinching Control motions Rotating the screen Picking up Holding to ear Panning to move Panning to browse Double-tapping Rotating Turning over Shaking Sweeping Covering Tilting Moving Page Buddy Using the S Pen Opening a menu Undoing the last action Capturing screenshots Launching S Note Selecting text Launching Quick Command Selecting and capturing an image S Pen Air View S Pen Keeper Quick Command Adding gesture commands Using gesture commands Notifications Home screen Changing the Home screen mode Rearranging items Adding an application icon Adding an item Rearranging panels Adding a new panel Moving a panel Removing a panel Setting wallpaper Using widgets Adding widgets to the Home screen Using the setting shortcut widget Using applications Opening an application Applications screen Rearranging applications Organising with folders Installing applications Uninstalling applications Help One-handedoperation Entering text Changing the keyboard type Using the Samsung keyboard Changing the keyboard layout Entering uppercase Entering text by voice Copying and pasting Connecting to a Wi-Finetwork Turning Wi-Fion and off Joining Wi-Finetworks Adding Wi-Finetworks Forgetting Wi-Finetworks Setting up accounts Adding accounts Removing accounts Transferring files Connecting with Samsung Kies Connecting with Windows Media Player Connecting as a media device Securing the device Setting a face unlock Setting a face and voice unlock Setting a pattern Setting a PIN Setting a password Unlocking the device Upgrading the device Upgrading with Samsung Kies Upgrading over the air Communication Phone Making calls Making a call Speed dial numbers Finding contacts Making an international call During a call Adding contacts Viewing call logs Receiving calls Answering a call Rejecting a call Automatically rejecting calls from unwanted numbers Missed calls Ending a call Video calls Making a video call During a video call Swapping images Contacts Managing contacts Creating a contact Editing a contact Deleting a contact Searching for contacts Importing and exporting contacts Syncing with Google Contacts Syncing with Samsung Contacts Importing contacts Favourite contacts Contact groups Adding contacts to a group Managing groups Sending a message or email to a group’s members Business card Messaging Sending messages Sending scheduled messages Viewing incoming messages Listening to a voice message Email Setting up email accounts Reading messages Google Mail Talk Public profile Adding friends Chatting with friends Switching between chats Google+ Messenger ChatON Web & network Internet Viewing webpages Opening a new page Searching the web by voice History Links Sharing webpages Using Popup Browser Page AllShare Cast AllShare Play Sending files Sharing files Playing files on a remote device Managing contents on a web storage server NFC Reading information from an NFC tag Making a purchase with the NFC feature Sending data via Android Beam S Beam Media Music Player Playing music Setting a song as ringtone Creating playlists Camera Taking photos Taking a photo Scene mode Shooting mode Panoramic photos Taking videos Taking a video Recording mode Zooming in and out Configuring settings for Camera ISO Outdoor visibility Auto contrast Auto share shot Anti-Shake Gallery Viewing images Zooming in and out Viewing images using the motion feature Playing videos Editing images Favourite images Deleting images Sharing images Setting as wallpaper Tagging faces Paper Artist Video Player Deleting videos Sharing videos Using Popup Video player YouTube Watching videos Uploading videos FM Radio Listening to the FM radio Scanning radio stations Adding stations to the favourites list Flipboard Application & media stores Play Store Samsung Apps S Suggest Game Hub Music Hub Syncing songs with the Music Hub library Purchasing songs Play Books Play Movies Play Music Play Magazines Readers Hub Video Hub Learning Hub Utilities S Note Selecting note templates Composing notes Inserting multimedia files or a voice recording Using productivity tools Browsing notes Viewing a note S Planner Creating events or tasks Syncing with Google Calendar Changing calendar type Searching for events Deleting events Sharing events Dropbox Page Clock Alarm Setting alarms Stopping alarms Deleting alarms World clock Creating clocks Deleting clocks Stopwatch Timer Calculator Voice Recorder Recording voice memos Playing voice memos Managing voice memos Saving files with contextual tags S Voice Google Searching the device Search scope Google Now Voice Search My Files Viewing files Adding shortcuts to folders Downloads Google Wallet Travel & local Maps Viewing maps Searching for locations Getting directions for a destination Local Latitude Navigation Google Earth Settings About Settings Wi-Fi Setting Wi-Fisleep policy Setting Network notification Data usage More settings Flight mode Mobile networks Tethering and portable hotspot VPN NFC S Beam Home screen mode Blocking mode Sound Display Storage Power saving Battery Applications manager Location services Lock screen Security Language and input Language Default Google voice typing Samsung keyboard Voice search Text-to-speechoutput Pointer speed Back up and reset Add account Motion Smart alert Double tap to top Tilt to zoom Pan to move icon Pan to browse images Accessory Date and time Accessibility Developer options About device Troubleshooting Your device displays network or service error messages The touch screen responds slowly or improperly Your device freezes or has fatal errors Calls are being dropped Outgoing calls are not connected Incoming calls are not connected Others cannot hear you speaking on a call Audio quality is poor When dialling from contacts, the call is not connected The device beeps and the battery icon is empty The battery does not charge properly or the device turns off Your device is hot to the touch Error messages appear when launching the camera Error messages appear when launching the FM radio Error messages appear when opening music files Another Bluetooth device is not located A connection is not established when you connect the device to a computer A small gap appears around the outside of the device case