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Samsung GT-N7105 Your device freezes or has fatal errors, Calls are being dropped, Outgoing calls are not connected, Incoming calls are not connected, Others cannot hear you speaking on a call

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Troubleshooting

135

Your device freezes or has fatal errors

If your device freezes or hangs, you may need to close programs or reset the device to regain

functionality. If your device is frozen and unresponsive, press and hold the Power button for

8-10 seconds. The device reboots automatically.

If this does not solve the problem, perform a factory data reset. On the Applications

screen, tap

Settings

→

Back up and reset

→

Factory data reset

→

Reset device

→

Erase

everything

.

Calls are being dropped

When you are in areas with weak signals or poor reception, you may lose your connection to

the network. Move to another area and try again.

Outgoing calls are not connected

•

Ensure that you have pressed the Dial key.

•

Ensure that you have accessed the right cellular network.

•

Ensure that you have not set call barring for the phone number you are dialling.

Incoming calls are not connected

•

Ensure that your device is turned on.

•

Ensure that you have accessed the right cellular network.

•

Ensure that you have not set call barring for the incoming phone number.

Others cannot hear you speaking on a call

•

Ensure that you are not covering the built-in microphone.

•

Ensure that the microphone is close to your mouth.

•

If using a headset, ensure that it is properly connected.

Contents

Main About this manual www.samsung.com Instructional icons Copyright Trademarks Table of Contents Getting started Basics Communication Utilities Travel & local Settings Web & network Media Troubleshooting Getting started Device layout Buttons S Pen Package contents Installing the SIM or USIM card and battery 1 2 3 4 Page Charging the battery Charging with the charger Checking the battery charge status Reducing the battery consumption Inserting a memory card Page Formatting the memory card Turning the device on and off Holding the device Locking and unlocking the device Adjusting the volume Switching to silent mode Basics Indicator icons Using the touch screen Finger gestures Tapping Page Page Control motions Rotating the screen Page Page Double-tapping Rotating Page Page Page Page Buddy Activating Multi Window Using the S Pen Page Capturing screenshots Launching S Note Page Selecting and capturing an image S Pen Air View S Pen Keeper Quick Command Adding gesture commands Using gesture commands Notifications Home screen Changing the Home screen mode Rearranging items Adding an application icon Adding an item Rearranging panels Adding a new panel Moving a panel Removing a panel Setting wallpaper Using widgets Adding widgets to the Home screen Using the setting shortcut widget Using applications Opening an application Applications screen Rearranging applications Organising with folders Rearranging panels Uninstalling applications Help One-handed operation Entering text Changing the keyboard type Using the Samsung keyboard Changing the keyboard layout Entering uppercase Entering text by voice Copying and pasting Connecting to a Wi-Fi network Turning Wi-Fi on and off Joining Wi-Fi networks Adding Wi-Fi networks Forgetting Wi-Fi networks Setting up accounts Adding accounts Removing accounts Transferring files Connecting with Samsung Kies 2 Connecting with Windows Media Player Connecting as a media device Securing the device Setting a face unlock Setting a face and voice unlock Setting a pattern Setting a PIN Setting a password Unlocking the device Upgrading the device Upgrading with Samsung Kies Upgrading over the air Communication Phone Making calls Making a call Speed dial numbers Finding contacts Making an international call During a call Adding contacts Viewing call logs Receiving calls Answering a call Rejecting a call Automatically rejecting calls from unwanted numbers Missed calls Ending a call Video calls Making a video call During a video call Swapping images Contacts Managing contacts Creating a contact Editing a contact Deleting a contact Searching for contacts Importing and exporting contacts Syncing with Google Contacts Syncing with Samsung Contacts Importing contacts Favourite contacts Contact groups Adding contacts to a group Managing groups Sending a message or email to a groups members Business card Messaging Sending scheduled messages Viewing incoming messages Listening to a voice message Email Setting up email accounts Sending scheduled messages Reading messages Google Mail Reading messages Labels Talk Public profile Adding friends Chatting with friends Switching between chats Google+ Messenger ChatON Web & network Internet Viewing webpages Opening a new page Searching the web by voice Saved pages History Links Sharing webpages Using Popup Browser Bluetooth Pairing with other Bluetooth devices Sending and receiving data AllShare Cast AllShare Play Sending files Sharing files Playing files on a remote device Group Cast Sharing files 2 1 Joining another Group Cast NFC Reading information from an NFC tag Making a purchase with the NFC feature Sending data via Android Beam S Beam Media Music Player Playing music Setting a song as ringtone Creating playlists Camera Taking photos Taking a photo Scene mode Shooting mode Panoramic photos Taking videos Taking a video Recording mode Zooming in and out Configuring settings for Camera Page Shortcuts Gallery Viewing images Zooming in and out Viewing images using the motion feature Playing videos Editing images Favourite images Deleting images Sharing images Setting as wallpaper Tagging faces Paper Artist Video Player Playing videos Deleting videos Sharing videos Using Popup Video player YouTube Watching videos Sharing videos Uploading videos Flipboard Application & media stores Play Store Uninstalling applications Samsung Apps www.samsungapps.com S Suggest Game Hub Music Hub Syncing songs with the Music Hub library Playing music Purchasing songs Play Books Play Movies Play Music Play Magazines Readers Hub Video Hub Learning Hub Utilities S Note Selecting note templates Composing notes Inserting multimedia files or a voice recording Using productivity tools Browsing notes Viewing a note S Planner Creating events or tasks Syncing with Google Calendar Changing calendar type Searching for events Deleting events Sharing events Dropbox Cloud Syncing with the Samsung account Backing up or restoring data Syncing with Dropbox Clock Alarm Setting alarms Stopping alarms Deleting alarms World clock Creating clocks Deleting clocks Stopwatch Timer Calculator Voice Recorder Recording voice memos Playing voice memos Managing voice memos Saving files with contextual tags S Voice Google Searching the device Search scope Google Now Voice Search My Files Viewing files Adding shortcuts to folders Downloads Google Wallet Travel & local Maps Viewing maps Searching for locations Getting directions for a destination Local Latitude Navigation Page Settings About Settings Wi-Fi Setting Wi-Fi sleep policy Setting Network notification Bluetooth Data usage More settings Flight mode Mobile networks Tethering and portable hotspot VPN NFC S Beam Home screen mode Blocking mode Sound Display Storage Power saving Battery Applications manager Location services Lock screen Security www.samsungdive.com One-handed operation Language and input Language Default Google voice typing Samsung keyboard Voice search Text-to-speech output Pointer speed Cloud Back up and reset Add account Motion Page S Pen Accessory Date and time Accessibility Advanced settings About device Troubleshooting Your device displays network or service error messages The touch screen responds slowly or improperly Your device freezes or has fatal errors Calls are being dropped Outgoing calls are not connected Incoming calls are not connected Others cannot hear you speaking on a call Page Error messages appear when launching the camera Error messages appear when opening music files Another Bluetooth device is not located A connection is not established when you connect the device to a computer A small gap appears around the outside of the device case