Troubleshooting
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Troubleshooting

Your device displays network or service error

messages

When you are in areas with weak signals or poor reception,
●
you may lose reception. Move to another area and try
again.
You cannot access some options without a subscription.
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Contact your service provider for more details.

The touch screen responds slowly or improperly

If your device has a touch screen and the touch screen is not
responding properly, try the following:
Remove any protective covers from the touch screen.
●
Protective covers may prevent the device from recognising
your inputs and are not recommended for touch screen
devices.
Ensure that your hands are clean and dry when tapping the
●
touch screen.
Restart your device to clear any temporary software bugs.
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Ensure that your device’s software is upgraded to the latest
●
version.
If the touch screen is scratched or damaged, take your
●
device to a Samsung Service Centre.