Samsung GT-P5200 Troubleshooting

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Troubleshooting

When you turn on your device or while you are using the device, it

prompts you to enter one of the following codes:

•

Password: When the device lock feature is enabled, you must enter the password you set

for the device.

•

PIN: When using the device for the first time or when the PIN requirement is enabled, you

must enter the PIN supplied with the SIM or USIM card. You can disable this feature by

using the Lock SIM card menu.

•

PUK: Your SIM or USIM card is blocked, usually as a result of entering your PIN incorrectly

several times. You must enter the PUK supplied by your service provider.

•

PIN2: When you access a menu requiring the PIN2, you must enter the PIN2 supplied with

the SIM or USIM card. For details, contact your service provider.

Your device displays network or service error messages

•

When you are in areas with weak signals or poor reception, you may lose reception. Move

to another area and try again.

•

You cannot access some options without a subscription. Contact your service provider for

more details.

The touch screen responds slowly or improperly

If your device has a touch screen and the touch screen is not responding properly, try the

following:

•

Remove any protective covers from the touch screen. Protective covers may prevent the

device from recognising your inputs and are not recommended for touch screen devices.

•

Ensure that your hands are clean and dry when tapping the touch screen.

•

Restart your device to clear any temporary software bugs.

•

Ensure that your device software is upgraded to the latest version.

•

If the touch screen is scratched or damaged, take it to your local Samsung Service Centre.

Contents

Main About this manual www.samsung.com Instructional icons Copyright Trademarks Table of Contents Getting started Basics Communication Web & network Settings Troubleshooting Application & media stores Utilities Travel & local Getting started Device layout Buttons Package contents Installing the SIM or USIM card Charging the battery Charging with the charger Checking the battery charge status Reducing the battery consumption Inserting a memory card 1 2 3 4 Removing the memory card 1 2 3 Formatting the memory card Turning the device on and off Holding the device Locking and unlocking the device Adjusting the volume Switching to silent mode Basics Indicator icons Using the touch screen Finger gestures Tapping Page Page Rotating the screen Notifications Home screen Rearranging items Adding an application icon Adding an item Moving an item Rearranging panels Adding a new panel Moving a panel Removing a panel Setting wallpaper Using widgets Adding widgets to the Home screen Using the setting shortcut widget Using applications Opening an application Opening from recently-used applications Closing an application Applications screen Rearranging applications Organising with folders Rearranging panels Uninstalling applications Sharing applications Help Entering text Changing the keyboard type Using the Samsung keyboard Entering uppercase Changing the keyboard type Changing language keyboards Handwriting Entering text by voice Connecting to a Wi-Fi network Turning Wi-Fi on and off Joining Wi-Fi networks Adding Wi-Fi networks Forgetting Wi-Fi networks Setting up accounts Adding accounts Removing accounts Transferring files Connecting with Samsung Kies 2 Connecting with Windows Media Player 2 Securing the device Setting a face unlock Setting a face and voice unlock Setting a pattern Setting a PIN Setting a password Unlocking the device Upgrading the device Upgrading with Samsung Kies Upgrading over the air Communication Phone Making calls Making a call Speed dial numbers Finding contacts Making an international call During a call Adding contacts Sending a message Receiving calls Answering a call Rejecting a call Automatically rejecting calls from unwanted numbers Missed calls Ending a call Video calls Making a video call During a video call Contacts Managing contacts Creating a contact Editing a contact Deleting a contact Displaying contacts Importing and exporting contacts Syncing with Google Contacts Syncing with Samsung Contacts Importing contacts Favourite contacts Contact groups Adding contacts to a group Managing groups Sending a message or email to a groups members Business card Messaging Sending scheduled messages Viewing incoming messages Listening to a voice message Email Setting up email accounts Sending scheduled messages Reading messages Google Mail Reading messages Labels Talk Public profile Adding friends Chatting with friends Switching between chats Google+ Messenger ChatON Web & network Internet Viewing webpages Opening a new page Searching the web by voice Chrome Viewing webpages Opening a new page Bookmarks Searching the web by voice Bluetooth Pairing with other Bluetooth devices Sending and receiving data Group Play Creating a group for Group Play Joining Group Play Smart Remote Setting the device as a remote control for a TV Customising remote control settings Media Music Player Playing music Setting a song as ringtone or alarm tone Creating playlists Camera Taking photos Taking a photo Scene mode Shooting mode Panoramic photos Taking videos Taking a video Recording mode Zooming in and out Configuring settings for Camera Shortcuts Gallery Viewing images Zooming in and out Playing videos Trimming segments of a video Editing images Deleting images Sharing images Setting as wallpaper Tagging faces Paper Artist Video Player Playing videos Deleting videos Sharing videos Using Popup Video player YouTube Watching videos Sharing videos Uploading videos Flipboard Application & media stores Play Store Uninstalling applications Samsung Apps www.samsungapps.com Game Hub Play Books Play Movies Play Music Play Magazines Music Hub Video Hub Readers Hub Learning Hub Utilities Memo Composing memos Browsing memos Viewing a memo S Planner Creating events or tasks Syncing with Google Calendar Changing calendar type Searching for events Deleting events Sharing events Polaris Office Creating documents Reading documents Document Presentation Spreadsheet Tex t Dropbox Alarm Setting alarms Stopping alarms Deleting alarms World Clock Creating clocks Deleting clocks Calculator S Voice Google Searching the device Searching with images Search scope Google Now Voice Search My Files Downloads Travel & local Maps Searching for locations Getting directions for a destination 1 2 Local Navigation Settings About Settings Wi-Fi Setting Wi-Fi sleep policy Setting Network notification Bluetooth Data usage More settings Flight mode Mobile networks Tethering and portable hotspot VPN Nearby devices Kies via Wi-Fi Blocking mode Driving mode Sound Display Page Location services Lock screen Security findmymobile.samsung.com Language and input Language Default Google voice typing Samsung keyboard Voice search Text-to-speech options Pointer speed Cloud Backup and reset Add account Voice control Accessory Date and time Accessibility About device Google Settings Troubleshooting Your device displays network or service error messages The touch screen responds slowly or improperly Your device freezes or has fatal errors Calls are being dropped Outgoing calls are not connected Incoming calls are not connected Others cannot hear you speaking on a call Page Error messages appear when launching the camera Error messages appear when opening music files Another Bluetooth device is not located A connection is not established when you connect the device to a computer A small gap appears around the outside of the device case