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Troubleshooting

When you turn on your device or while you are using the device, it

prompts you to enter one of the following codes:

•
Password: When the device lock feature is enabled, you must enter the password you set
for the device.

Your device displays network or service error messages

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When you are in areas with weak signals or poor reception, you may lose reception. Move
to another area and try again.
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You cannot access some options without a subscription. Contact your service provider for
more details.

The touch screen responds slowly or improperly

If your device has a touch screen and the touch screen is not responding properly, try the
following:
•
Remove any protective covers from the touch screen. Protective covers may prevent the
device from recognising your inputs and are not recommended for touch screen devices.
•
Ensure that your hands are clean and dry when tapping the touch screen.
•
Restart your device to clear any temporary software bugs.
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Ensure that your device software is upgraded to the latest version.
•
If the touch screen is scratched or damaged, take it to your local Samsung Service Centre.