Getting Started 16
Troubleshooting
If your device has fatal errors, hangs up, or freezes, you may
need to reset the device to regain functionality.
•
If your device is frozen and unresponsive, press and hold the
Power/Lock Key
for 8 to 10 seconds.
Android System Recovery
Android System Recovery is used for Google updates. The
average user should never need to perform a system
recovery.
Note:
If you entered this menu by mistake, use the Volume Up/
Down key to select
reboot system now
, then press the
Power/Lock Key
. Your device then continues
to boot up.
To enter the Android System Recovery mode, follow these
steps:
1. Turn the device off.
2. Press the
Volume Up Key
and then
press the
Power/Lock
Key
at the same time
until the device switches on.
Tip:
Volume Up is the end farthest from the Power/Lock Key.
3. Once the SAMSUNG logo appears, release the Power/
Lock key while continuing to press the Volume Up key.
4. Continue to press the Volume Up key until the Android
system recovery screen displays.
5. Release the Volume Up key.
The following options are available:
• reboot system now
: Turns on your device.
• apply update from external storage
: Allows you to apply
updates to your device.
• wipe data/factory reset
: Deletes all data from the device
except captured pictures and videos. For more information,
refer to
“Factory Data Reset”
on page201.
• wipe cache partition
: Deletes all cache data, such as log files.
• apply update from cache
: Allows you to apply updates form
the device cache.
6. Press the Volume Up/Down key to scroll up or down,
then press the Power/Lock key to make a selection.