troubleshooting

If you are having trouble with your mobile phone, try these troubleshooting procedures before contacting a service professional.

When you turn on your phone or while you are using the phone, it prompts you to enter one of the following codes:

Code

Try this to solve the problem:

 

When the phone lock feature is

Password

enabled, you must enter the password

 

you set for the phone.

 

When using the phone for the first time

 

or when the PIN requirement is

PIN

enabled, you must enter the PIN

supplied with the SIM card. You can

 

 

disable this feature by using the PIN

 

lock menu.

 

 

Code

Try this to solve the problem:

 

Your SIM card is blocked, usually as a

PUK

result of entering your PIN incorrectly

several times. You must enter the PUK

 

 

supplied by your service provider.

 

When you access a menu requiring the

PIN2

PIN2, you must enter the PIN2 supplied

with the SIM card. For details, contact

 

 

your service provider.

 

 

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