Troubleshooting

Before calling for service, check the information in this section to see if you can remedy any problems yourself. If you do need assistance, please call the phone number on the warranty card, the phone number on the Information section or contact your dealer.

Check List

Symptom

Check List

Solution

 

 

 

No images on the screen.

Is the power cord connected

Check the power cord connection

I cannot turn on the monitor.

properly?

and supply.

 

 

 

 

Can you see "No Connection,

Check the signal cable connection.

 

Check Signal Cable" on the screen?

 

 

 

 

 

If the power is on, reboot the

If the initial screen (the login screen)

 

computer to see the initial

appears, boot the computer in the

 

screen(the login screen),

applicable mode (the safe mode for

 

which can be seen.

Windows 98/95) and then change

 

 

the frequency of the video card.

 

 

(Refer to the Preset Display Modes)

 

 

Note: If the initial screen (the login

 

 

screen) does not appear, contact

 

 

a service center or your dealer.

 

 

 

 

Can you see "Video mode not

You can see this message when the

 

supported" on the screen?

signal from the video card exceeds

 

 

the maximum resolution and frequency

 

 

that the monitor can properly handle.

 

 

Adjust the maximum resolution and

 

 

frequency that the monitor can properly

 

 

handle.

 

 

 

 

There is no image on the screen.

The monitor is in PowerSave mode.

 

Is the power indicator on the

Press a key on the keyboard or move

 

monitor blinking at 1 second

the mouse to activate the monitor and

 

intervals?

restore the image on the screen.

 

 

 

I cannot see the On Screen

Have you locked the On Screen

Unlock the OSD by pressing the

Display(OSD).

Display (OSD) Menu to prevent

MENU button for at least 5 seconds.

 

changes?

 

 

 

 

17

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Samsung GY15VSSS/VNT, GY15VSSN/XSG, GY15VSSB/MYA, GY15VSSS/XSA, GY17VSSB/XSG, GY15VSSN/XSS manual Troubleshooting, Check List

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