Other information

Troubleshooting

Refer to the chart below when this product does not function properly. If the problem you are experiencing is not listed below or if the instruction below does not help, turn off the product, disconnect the power cord, and contact the nearest authorized dealer or Samsung Electronics Service Centre.

Symptom

Check/Remedy

 

 

 

 

I cannot eject the disc.

• Is the power cord plugged securely into the outlet?

 

• Turn off the power and then turn it back on.

 

 

 

 

The iPod fails to connect.

• Check the condition of the iPod connector and Dock.

 

• Keep the iPod S/W version up to date.

 

 

 

 

 

Playback does not start.

• Check the region number of the BD/DVD.

 

BD/DVD discs purchased from abroad may not be playable.

 

• CD-ROMs and DVD-ROMs cannot be played on this Product.

 

• Make sure that the rating level is correct.

 

 

 

 

Playback does not start

• Are you using a deformed disc or a disc with scratches on the surface?

immediately when the

• Wipe the disc clean.

 

Play/Pause button is pressed.

 

 

 

 

 

 

 

Sound is not produced.

• No sound is heard during fast playback, slow playback, and step motion playback.

 

• Are the speakers connected properly? Is the speaker setup correctly customized?

 

• Is the disc severely damaged?

 

 

 

 

 

Sound can be heard only from a

• On certain BD/DVD discs, sound is output from the front speakers only.

few speakers and not all 6.

• Check if the speakers are connected properly.

 

• Adjust the volume.

 

 

• When listening to a CD, radio or TV, sound is output to the front speakers only.

 

Select "PRO LOGIC II" by pressing

 

PL II (Dolby Pro Logic II) on the remote

 

control to use all six speakers.

 

 

 

 

 

Dolby Digital 5.1 CH Surround

• Is there "Dolby Digital 5.1 CH" mark on the disc? Dolby Digital 5.1 CH Surround Sound is

Sound is not produced.

produced only if the disc is recorded with 5.1 channel sound.

 

• Is the audio language correctly set to Dolby Digital 5.1-CH in the information

 

display?

 

 

 

 

 

The remote control does not work.

• Is the remote control being operated within its operation range of angle and distance?

 

• Are the batteries drained?

 

 

• Have you selected the mode(TV/BD) functions of the remote control (TV or BD) correctly?

 

 

 

 

• Disc is rotating but no

• Is the TV power on?

 

picture is produced.

• Are the video cables connected properly?

• Picture quality is poor and

• Is the disc dirty or damaged?

 

• A poorly manufactured disc may not be playable.

picture is shaking.

 

 

 

Audio language and subtitles do

• Audio language and subtitles will not work if the disc does not contain them.

not work.

 

 

 

Menu screen does not appear

• Are you using a disc that does not contain menus?

even when the menu function is

 

 

 

selected.

 

 

 

 

 

 

 

64 English

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Samsung HT-C7559W/XEG, HT-C7550W/EDC, HT-C7550W/XEN, HT-C7550W/XEF, HT-C7550W/XEE manual Other information, Troubleshooting
Page 63 Page 65

HT-C7550W, HT-C7550W/XEN, HT-C7550W/XEE, HT-C7550W/XEF, HT-C7550W/EDC specifications

The Samsung HT-C9950W/XEE and HT-C7550W/EDC are part of Samsung's impressive lineup of home theater systems designed to deliver high-quality audio and video experiences for movie enthusiasts and music lovers alike. These systems epitomize modern home entertainment technology, combining sophisticated design with powerful features.

The HT-C9950W/XEE stands out with its state-of-the-art 3D Blu-ray playback capabilities, allowing users to enjoy their favorite films in stunning three-dimensional clarity. The system supports various formats, including Dolby TrueHD and DTS-HD Master Audio, ensuring an immersive sound experience that brings movies to life. The sleek, wireless speaker setup eliminates the need for cumbersome cabling, enabling a clean installation without sacrificing audio quality.

Meanwhile, the HT-C7550W/EDC model offers impressive audio performance paired with its stylish design. Its Crystal Clear Voice technology enhances the clarity of dialogue, making it easier to hear and understand conversations amidst complex soundtracks or background noise. This model also features a built-in iPod dock and USB ports for easy connectivity and playback, catering to modern multimedia needs.

Both systems boast Samsung’s AllShare technology, allowing users to stream content from compatible devices effortlessly. Users can connect smartphones, tablets, or computers to access their favorite movies, music, and photos on the big screen. With Smart Hub functionality, these devices also provide access to a variety of streaming services and apps, making it easier than ever to enjoy diverse content.

The HT-C9950W/XEF and HT-C7550W/XEF models offer similar features with slight variations in regional compatibility and aesthetics. Both systems prioritize user experience through intuitive controls and remote access, ensuring seamless operation.

Furthermore, the HT-C6930W/EDC complements the lineup with its distinguished design and robust audio capabilities. This model is equipped with advanced audio processing technologies, optimizing sound output for any content type.

Overall, the Samsung HT-C9950W/XEE, HT-C7550W/EDC, HT-C9950W/XEF, HT-C7550W/XEF, and HT-C6930W/EDC deliver unmatched home entertainment experiences. With their blend of cutting-edge technology, stunning audio performance, and user-friendly features, these systems exemplify Samsung's commitment to creating products that enhance modern lifestyles. As the demand for high-quality home entertainment continues to grow, these models stand ready to meet consumer needs with style and functionality.
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