Before Calling for Service

Refer to the chart below when this unit does not function properly. If the problem you are experiencing is not

listed below or if the instruction below does not help, turn off the unit, disconnect the power cord, and contact the nearest authorized dealer or Samsung Electronics Service Center.

Symptom

Check/Remedy

Disc tray does not open.

Is the power cord plugged securely into the outlet?

 

Turn off the power and then turn it back on.

 

 

 

 

 

 

 

 

 

 

Playback does not start.

Check the region number of the DVD.

CD-ROMs and DVD-ROMs cannot be played on this DVD

 

 

DVD discs purchased from abroad may not be playable.

 

 

player.

 

Make sure that the rating level is correct.

 

 

 

 

 

 

 

 

 

 

Playback does not start

Are you using a deformed disc or a disc with scratches on

immediately when the

 

the surface?

Play/Pause button is pressed.

Wipe the disc clean.

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Sound is not produced.

No sound is heard during fast playback, slow playback, and step

 

motion playback.

 

Are the speakers connected properly? Is the speaker setup

 

 

correctly customized?

 

Is the disc severely damaged?

 

 

 

 

 

 

 

 

 

Sound can be heard only

When listening to a CD or radio, sound is output to the front

 

speakers (L/R) only. Select "PRO LOGIC II" by pressing

 

 

 

 

 

 

 

 

 

 

 

from a few speakers and

 

(Dolby Pro Logic II) on the remote control to use all six speakers.

Make sure that the DVD disc is 5.1-CH compatible.

not all six.

If you set C, SL, and SR to NONE in the speaker mode in the

 

 

audio setup of the setup screen, no sound is heard from the

 

 

center speaker and the front left and right speakers. Set C, SL,

 

 

and SR to SMALL.

 

 

 

 

 

 

 

 

 

 

Picture does not appear, sound is

Was the DVD player suddenly moved from a cold place to a warm

one? When condensation forms inside the player, remove the disc

not produced, or the disc tray

 

 

and let the player stand for 1 or 2 hours with the power on. (You

opens 2 to 5 seconds later.

 

can use the player again after condensation disappears.)

Dolby Digital 5.1 CH

Is there "Dolby Digital 5.1 CH" mark on the disc? Dolby Digital 5.1

 

 

Surround Sound is not

 

CH Surround Sound is produced only if the disc is recorded with

5.1 channel sound.

produced.

Is the audio language correctly set to DOLBY DIGITAL 5.1-CH in

 

the information display?

 

 

 

 

 

 

 

 

 

 

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Samsung HTDB300RH/EDC, HTDB300RH/ELS, HT-DB300 Before Calling for Service, Symptom Check/Remedy Disc tray does not open

HT-DB300, HTDB300RH, HTDB300RH/EDC, HTDB300RH/ELS specifications

The Samsung HTDB300RH/ELS and HTDB300RH sound systems symbolize a significant advancement in home audio technology, designed to transform your living space into a cinematic paradise. Featuring an array of impressive specifications and cutting-edge technologies, these systems provide an immersive sound experience that appeals to both casual listeners and audiophiles alike.

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