Samsung HTD550TH/ESN, HTDM550RH/ELS manual Troubleshooting, Problem Check, Disc revolves but no

Troubleshooting

Problem Check

•Is the disc installed with the label side facing up?

The disc tray does not	• Is the power cord plugged securely into the power outlet?
open.
	• Turn off the power to the unit by pressing the Power (	) button
	and turn it back on.

	• Check the region number of the DVD.
Disc does not play.	• DVD discs purchased abroad may not be playable.
	• This player cannot play CD-ROMs, DVD-ROMs, etc.
	• Check the rating level of the DVD.
Playback does not start	• Check whether the disc has any scratch marks or is deformed?
immediately when the
Play/Pause button is pressed.
	• No sound is heard during high-speed playback, slow playback,
	and step motion playback modes.
No sound is produced.	• Are the speakers properly connected? Is the speaker Setup
	correctly customized?
	• Is the disc severely damaged?
	The disc may be dirty. Wipe off fingerprints or dirt.
Sound can be heard only	• When listening to a CD or radio, sound is output to the front
from a few speakers and	speakers only (L/R). Select the “PRO LOGIC” option by pressing
not all six.	the Pro Logic button on the remote control unit to use all six
	speakers.
	• Check whether your DVD disc is 5.1 CH compatible.
Picture does not appear; sound	• Was the player moved suddenly from a cold pace to a warm one?
is not produced; the disc tray	When condensation forms inside the player, remove the disc
	and let the player stand for 1 or 2 hours with the power on. (You
opens 2-5 seconds later.
	can use the player after the condensation disappears.)
Sound quality is	• Are the speaker cables loose?
irregular.	• Is there any dirt or debris at the end of the speaker connector?
Dolby Digital 5.1 Channel	• Does the disc being played show the “Dolby Digital 5.1CH” mark ?
Surround Sound is not	5.1-channel sound is reproduced only if the disc is recorded with
being reproduced.	5.1 channel sound.
	• Is the DVD player connected to the proper speakers?

Problem	Check
	• Is the TV power turned on?
• The disc revolves but no	• Are the video cables properly connected?
	• Is it the player in PAUSE mode?
picture appears.
	• Is your TV’s video format (NTSC/PAL) set correctly?
• Picture shows interference	Press the NTSC/PAL button once again to change the current selection.
and quality is poor.	• Is there any dirt on the disc, or is the disc damaged?
	• It may not be possible to play some DVD discs due to poor manufacture.
	• When a dark scene changes to a bright scene during playback, the
	screen may flicker vertically. Some disturbance is normal.
Remote control unit does	• Is the remote control being used within the appropriate distance
	and angle of operation for the unit?
not operate.	• Are there any obstacles between the remote control unit and the
	remote control sensor?
	• Are the batteries dead? Is it time to replace the batteries with new ones?
Audio or subtitle language	• The audio or subtitle language features does not operate with
does not operate.	DVDs that do not include multiple audio or subtitle languages.
The Menu button is	• Is the remote control being used within the appropriate distance
	and angle of operation for the unit?
pressed but the Menu	• Are the batteries dead?
screen does not appear.	• Does tje disc have a Menu?
The screen ratio cannot	• You can play 16:9 wide DVDs in 16:9 WIDE mode, 4:3 LETTER
	BOX mode or 4:3 PAN-SCAN mode; but 4:3 encoded DVDs only
be changed.
	show in 4:3 ratio. Refer to the DVD disc jacket and then select the
	appropriate function.
The desired radio station	• Is the antenna installed properly?
cannot be tuned in.	• When the antenna's input signal is weak, install an external FM
	antenna in an area with good reception quality.
The system is	• While the player is in the stop mode, hold the Stop (	) button
malfunctioning (the	down on the main unit for over 5 seconds."INITIAL" appears on the
system does not work or	display and all settings will return to the Factory Preset condition.
	The RESET function erases all settings; do not use this
no sound).
	function unless necessary.

MISCELLANENOUS

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