TROUBLESHOOTING

TROUBLESHOOTING

Refer to the table below when this product does not function properly.

The unit will not turn on.

●●

Is the power cord plugged into the outlet?

¼¼Connect the power plug to the outlet.

 

 

 

A function does not work when the button is pressed.

 

 

 

●●

Is there static electricity in the air?

¼¼Disconnect the power plug and connect it again.

 

 

 

 

Sound is not produced.

 

 

 

 

●●

Is the Mute function on?

¼¼Press the Mute button to cancel the Mute function.

●●

Is the volume set to minimum?

¼¼Adjust the Volume.

 

 

 

 

The remote control does not work.

 

 

 

 

●●

Are the batteries drained?

¼¼Replace with new batteries.

●●

Is the distance between the remote control and main

¼¼Move closer to the unit.

 

unit too far?

 

 

 

 

 

The TV SoundConnect (TV pairing) failed.

 

 

 

 

●●

Does your TV support TV SoundConnect?

¼¼TV SoundConnect is supported by some Samsung

 

 

TVs released from 2012 on. Check your TV to see if it

 

 

supports TV SoundConnect.

●●

Is your TV firmware the latest version?

¼¼Update your TV with the latest firmware.

●●

Does an error occur when connecting?

¼¼Contact the Samsung Call Center.

●●

Reset the TV MODE and connect again.

¼¼Press and hold the +# button for 5 seconds to reset

 

 

the TV SoundConnect connection.

 

 

 

The red LED on the subwoofer blinks and the subwoofer is not producing sound.

 

 

 

●●

Your subwoofer may not be connected to the

¼¼ Try to connect your subwoofer again.

 

main body of the product.

(See Page 13)

 

 

 

 

The subwoofer drones and vibrates noticeably.

 

 

 

 

●●

Try to adjust the vibration of your subwoofer.

¼¼Press the WOOFER button on your remote control

 

 

to adjust the subwoofer volume (between SW-12

 

 

and SW+6. See page 9.).

 

 

 

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Samsung HW-J561/XE, HW-J560/XE manual Troubleshooting