Troubleshooting, Licence | Samsung HW-J8501R/EN, HW-J8500R/EN

TROUBLESHOOTING

Before seeking assistance, check the following.

The unit will not turn on.

Is the power cord plugged into the outlet?

➮Connect the power plug to the outlet.

A function does not work when the button is pressed.

Is there static electricity in the air?

➮Disconnect the power plug and connect it again.

Sound is not produced.

Is the Mute function on?

➮Press the (Mute) button to cancel the function. Is the volume set to minimum?

➮Adjust the Volume.

The remote control does not work.

Is the battery drained?

➮Replace with new battery.

Is the distance between the remote control and Soundbar main unit too far?

➮Move the remote control closer to the Soundbar main unit.

The TV SoundConnect (TV pairing) failed.

Does your TV support TV SoundConnect?

➮TV SoundConnect is supported by some Samsung TVs released from 2012 on. Check your TV to see if it supports TV SoundConnect.

Is your TV firmware the latest version?

➮Update your TV with the latest firmware. Does an error occur when connecting?

➮Contact the Samsung Call Centre.

➮Reset TV SoundConnect and connect again. To reset the TV SoundConnect connection, press and hold the & button for 5 seconds.

The red LED on the subwoofer blinks and the subwoofer is not producing sound.

Your subwoofer may not be connected to the Soundbar main unit.

➮Try to connect your subwoofer again. See page 5.

The subwoofer drones and vibrates noticeably.

Try to adjust the vibration of your subwoofer.

➮Press the WOOFER button on your remote control to adjust its value (between -12, -6 ~ +6).

LICENCE

Manufactured under license from Dolby Laboratories. Dolby, Dolby Audio and the double-D symbol are trademarks of Dolby Laboratories.

For DTS patents, see http://patents.dts.com. Manufactured under licence from DTS Licencing Limited. DTS, the Symbol, & DTS and the Symbol together are registered trademarks, and DTS 2.0 Channel is a trademark of DTS, Inc. © DTS, Inc. All Rights Reserved.

The terms HDMI and HDMI High-Definition Multimedia Interface, and the HDMI Logo are trademarks or registered trademarks of HDMI Licencing LLC in the United States and other countries.

•The Spotify Software is subject to third party licences found here : www.spotify.com/connect/third-party-licenses.

•For more information about Spotify Connect, please visit www.spotify.com/connect

· 19 · English

HW-J8500R/XN, HW-J8501R/EN, HW-J8500R/EN specifications

The Samsung HW-J8500R/EN, HW-J8501R/EN, and HW-J8500R/XN are a series of high-performance soundbars that reflect Samsung's commitment to delivering exceptional audio experiences. Designed to enhance your home entertainment system, these soundbars boast an array of features and technologies that cater to audiophiles and casual listeners alike.

One of the standout features of the HW-J8500 series is its curved design, which not only adds a touch of elegance to your living space but also optimizes audio projection for a more immersive sound experience. The curvature of the soundbar aligns with Samsung’s Curved TVs, providing a cohesive aesthetic and allowing sound to fill the room more evenly.

The soundbar is powered by a robust multi-channel speaker system. With a total power output of 350 watts, it is capable of delivering crystal-clear audio, from treble to bass. This is further enhanced by the inclusion of a wireless subwoofer, which offers deep, resonant low frequencies that can bring movie soundtracks and music to life with remarkable clarity.

In terms of technology, the HW-J8500 series incorporates Dolby Digital and DTS technologies, ensuring that users can experience a cinematic audio atmosphere at home. These formats enable the soundbar to produce enhanced surround sound, creating an enveloping audio experience that complements the visuals on screen.

The convenience of connectivity is another strong point of the HW-J8500 series, featuring multiple input options such as HDMI, optical, and USB. Bluetooth connectivity allows for seamless streaming from compatible devices, while Samsung's Multiroom feature enables users to connect the soundbar to other Samsung audio products for a synchronized multi-speaker setup.

The soundbar also comes with a range of sound modes, tailored settings designed for specific types of audio content. Whether you’re watching movies, listening to music, or playing video games, the HW-J8500 series has a mode to enhance your experience.

Moreover, the HW-J8500R/EN and its variants come equipped with Samsung’s Smart Sound technology, which automatically analyzes audio content and optimizes the sound settings in real-time for the best experience, regardless of the source.

In summary, the Samsung HW-J8500R/EN, HW-J8501R/EN, and HW-J8500R/XN soundbars are a premium choice for anyone looking to elevate their home audio experience. With their elegant design, powerful sound output, and advanced technologies, these soundbars are an ideal complement to any home entertainment setup.

Samsung HW-J8501R/EN Troubleshooting, Licence, Sound is not produced Is the Mute function on?

Models: HW-J8500R/XN HW-J8501R/EN HW-J8500R/EN