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Before contacting a service centre
The camera suddenly stops working while in use
Ɣ The camera stopped due to a malfunction
¬ Remove /re-insert battery and switch the camera on.
The images are unclear
Ɣ A picture was taken of the subject without setting an appropriate macro mode
¬ Select an appropriate macro mode to take a clear image.
Ɣ Taking a picture beyond the flash range
¬ Take a picture within the flash range.
Ɣ The lens is smudged or dirty
¬ Clean the lens.
The flash does not fire
Ɣ Flash off mode has been selected
¬ Dis-engage flash off mode.
Ɣ The camera mode can’t use flash
¬ Refer to the FLASH instruction (p.27).
Incorrect date and time is displayed
Ɣ The date and time have been set incorrectly or the camera has adopted the
default settings
¬ Reset the date and time correctly.
The camera buttons do not operate
Ɣ Camera malfunction
¬ Remove/re-insert battery and switch the camera on.
A card error has occurred while the memory card is in the camera.
Ɣ Incorrect memory card format
¬ Re-format the memory card.
The images don’t play back
Ɣ Incorrect file name (Violation of DCF format)
¬ Do not change the image file name.
Colour of image is different to the original scene
Ɣ White balance or effect setting is incorrect
¬ Select appropriate White balance and effect.
Images are too bright
Ɣ Exposure is excessive
¬ Reset exposure compensation.
No image on external monitor
Ɣ The external monitor has not been connected properly with the camera
¬ Check the connection cables.
Ɣ There are incorrect files in the memory card
¬ Insert a memory card that has correct files.
When using the PC’s explorer, the [Removable Disk] file does not show
Ɣ Cable connection is incorrect
¬ Check the connection.
Ɣ The camera is off
¬ Turn the camera on.
Ɣ The operating system is not Windows 98SE, 2000, ME, XP, Vista / Mac OS
Mac OS 10.1 ~ 10.4. Alternatively the PC does not support USB
¬ Install Windows 98SE, 2000, ME, XP, Vista / Mac OS 10.1 ~ 10.4. to
PC that supports USB.
Ɣ The camera driver is not installed
¬Install a [USB Storage Driver] provided with a camera.