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Samsung UD46C-B Troubleshooting Guide, Testing the Product, Checking the Resolution and Frequency, Requirements Before Contacting Samsung Customer Service Center

Models: LH46UDCBLBB/EN LH46UDCBLBB/NG LH46UDCBLBB/UE LH46UDCBLBB/XY LH55UDCBLBB/EN LH55UDCBLBB/NG LH55UDCBLBB/UE LH55UDCBLBB/XY

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Chapter 10

Troubleshooting Guide

Before calling Samsung Customer Service Center, test your product as follows. If the problem persists, contact Samsung Customer Service Center.

Requirements Before Contacting Samsung Customer Service Center

Testing the Product

Check if your product is operating normally by using the product test function.

If the screen remains blank while the power LED blinks even when the product is correctly connected to a PC, perform product testing.

1	Power off both the PC and product.
2	Disconnect all the cables from the product.
3	Power on the product.
4	If No Signal is displayed, the product is operating normally.

Checking the Resolution and Frequency

If the screen remains blank, check the PC system, video controller and cable.

Not Optimum Mode will briefly be displayed if a mode that exceeds a supported resolution is selected (refer to Supported Resolutions).

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Contents

BN46-00331A-01 Table of contents Page Page Before Using the Product Copyright Safety Precautions Caution Cleaning Symbols Warning Storage Electricity and Safety Page Page Operation Page Page Precautions when handling the panel Preparations Checking the Contents Removing the Packaging Checking the Components Components Items sold separately Parts External sensor KIT Name Description Attaching the External sensor KIT to the sid Reverse Side Port To lock an anti-theftlocking device: Remote Control OFF VOL To place batteries in the remote control Adjusting the OSD with the Remote Control ButtonsDescription Remote Control Reception Range separately) Controlling more than one display product using your remote control Controlling more than one display product using an external sensor kit (sold separately) Tilting Angle and Rotation Ventilation Installation on a Perpendicular Wall Installation on an Indented Wall Plane view Dimensions Model name Installing the Wall Mount Installing the Wall Mount Kit Wall Mount Kit Specifications (VESA) VESA screw hole Standard Screw Quantity specs (A * B) in Remote Control Cable Connection RS232C Cable Pin LAN Cable Pin No Standard Color Direct LAN cable (PC to HUB) Cross LAN cable (PC to PC) Connection Control Codes Viewing control state (Get control command) Controlling (Set control command) Command No Power control Volume control Input source control Screen Screen size control PIP On/Off control Auto adjustment control (PC and BNC only) Video Wall Mode Control Safety Lock Video Wall On Video Wall User Control 10x10 Video Wall Model 10x10 Video Wall Model : ( 1 ~ 100) Connecting and Using a Source Device Before Connecting Pre-connectionCheckpoints Connecting to a PC Connection using the D-SUBcable (Analog type) Connection using a DVI cable (Digital type) Page Changing the Resolution Changing the Resolution on Windows XP Changing the Resolution on Windows Vista Page Connecting an External Monitor Connecting to a Video Device Connection Using the component Cable Page Connecting to an Audio System PC AUDIO OUT Connecting the network box (Sold separately) MagicInfo Entering MagicInfo mode Enter the IP information Select a language. (The default language is English.) 6 Select a display mode 7 Double-checkthe settings you have just configured Input Source List PIP PIP Source Without Network box Main picture Sub picture With Network box Size Position Transparency Edit Name Source AutoSwitch Settings Primary Source Recovery Source AutoSwitch Primary Source Secondary Source Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Sound Auto Volume Bass Treble Balance SRS TS XT Sound Select Sound Reset iReset sound settings Setup Language Time Clock Set Sleep Timer Timer1 / Timer2 / Timer3 Holiday Management Menu Transparency Safety Lock Change PIN Lock Energy Saving Video Wall Video Wall Format Horizontal Vertical Screen Position Safety Screen Pixel Shift Pixel Shift Horizontal Vertical Timer Bar Mode Period Eraser Pixel Side Gray Resolution Select Power On Adjustment OSD Rotation Advanced Settings Auto Power Temperature Temperature Control Current Temperature Button Lock User Auto Color Standby Control Lamp Schedule OSD Display Source OSD Not Optimum Mode OSD No Signal OSD MDC OSD Software Upgrade Setup Reset Reset All Using MDC Multi Control MDC Program Installation/Uninstallation Uninstallation What is MDC Connecting to MDC Using MDC via RS-232C(serial data communications standards) Using MDC via Ethernet Connection using a direct LAN cable Connection using a cross LAN cable Connection Management User Login Auto Set ID Cloning Command Retry Getting Started with MDC Main Screen Layout Menus Home Volume Alert User Login Screen Adjustment Custom Options Size Advanced features 3D Control 3D Mode 3D L/R Change 3D Auto View Advanced Settings Dynamic Contrast Gamma Control RGB Only Mode Flesh Tone Sound Adjustment System Setup Video Wall Bass Treble PIP General Fan & Temperature Security OSD Display Page Holiday Management Screen Burn Protection Pixel Shift Screen Saver Safety Screen Lamp Control Ticker Tool Settings Reset Edit Column Options Edit Column Monitor Window Information Other Functions Resizing a Window Group Management Creating Groups Deleting Groups Renaming Groups Schedule Management Creating Schedules Schedule Modification Deleting a Schedule Troubleshooting Guide IssueSolution How display properties are shown when multiple displays are used Troubleshooting Guide Testing the Product Checking the Resolution and Frequency Check the followings Installation issue (PC mode) Screen issue Sound issue Remote control issue Source device issue Question Answer Page Specifications General Model Name Page Page PowerSaver PowerSaver Normal Operation Power saving mode Power off Preset Timing Modes Resolution Pixel Clock (MHz) Sync Polarity (H/V) (kHz) Page Appendix Contact SAMSUNG WORLD WIDE NORTH AMERICA LATIN AMERICA Page EUROPE Page CIS ASIA PACIFIC Page MIDDLE EAST AFRICA Page Responsibility for the Pay Service(Cost to Customers) Not a product defect A Product damage caused by customer's fault Others Correct Disposal Correct Disposal of This Product (Waste Electrical & Electronic Equipment) Correct disposal of batteries in this product Optimum Picture Quality and Afterimage Burn-inPrevention Optimum Picture Quality Prevention of Afterimage Burn-in What is afterimage burn-in FLIGHT TIME : TIME License Terminology