Poglavlje 7. Dodatak

Troškovi servisa (snosi ih korisnik)

Unatoč jamstvu zatraženi servis i posjet servisera možemo naplatiti u sljedećim slučajevima:

Bez kvara uređaja

čišćenje uređaja, prilagodba, davanje uputa, ponovna montaža itd.

ako serviser daje upute o načinu korištenja proizvoda ili samo namješta funkcije, bez rastavljanja uređaja

ako su uzrok kvara vanjski faktori (internet, antena, ožičeni signal itd.)

ako je uređaj ponovno montiran ili su priključeni dodatni uređaji nakon prve montaže kupljenog uređaja

ako je uređaj ponovno montiran zbog premještanja na drugo mjesto ili u drugu kuću

ako kupac zatraži upute o upotrebi uređaja nekog drugog proizvođača

ako kupac zatraži upute o upotrebi mreže ili programa neke druge tvrtke

ako kupac zatraži instalaciju softvera i postavljanje uređaja

ako serviser ustanovi da se nakupila prašina ili strani predmeti unutar uređaja te ih ukloni/ očisti

ako kupac zatraži naknadnu montažu nakon kupnje uređaja putem kataloga ili interneta

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Kvar uređaja koji je prouzročio kupac

oštećenja prouzročena kupčevim nepravilnim rukovanjem ili pokušajem popravka Ako je uzrok oštećenja proizvoda:

vanjski udarac ili pad uređaja

upotreba opreme ili nekog zasebnog proizvoda koje nije preporučio Samsung

ako je proizvod popravljala neka druga osoba, a ne ovlašteni serviser ili partner tvrtke Samsung Electronics Co., Ltd.

ako je uređaj prepravljao ili popravljao korisnik

ako je uređaj korišten na neodobrenoj voltaži ili s neatestiranim električnim kabelima

ako se kupac nije držao upozorenja navedenih u korisničkom priručniku

Ostali slučajevi

ako je uzrok oštećenja uređaja neka elementarna nepogoda (udar groma, požar, potres, poplava itd.)

ako su se potrošne komponente istrošile (baterija, toner, fluorescentne žaruljice, glava, vibrator, lampica, filtar, vrpca itd.).

Usluga servisa korisniku se može naplatiti ako zatraži servis za ispravan proizvod. Molimo vas da stoga najprije pažljivo pročitate korisnički priručnik.

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Samsung LH55PHFPMGC/EN manual Troškovi servisa snosi ih korisnik, Bez kvara uređaja, Kvar uređaja koji je prouzročio kupac

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